Deliver automated and scalable solutions that yield operational efficiencies for Cloud Operations engineers.
Drive operational outcomes aligned to department SLA, cost, and automation effectiveness targets.
Lead the orchestration of customer environment implementations and migrations.
Perform and oversee Platform and AI Services environment upgrades and maintenance.
Serve as a senior escalation point for complex issues, leading root cause analysis and driving long-term remediation.
Provide technical guidance and mentorship for early and mid-career engineers.
Create, review, and update operational workloads and standard operating procedures.
Consistently deliver high-quality solutions and implementations on time.
Monitor customer environments through Azure, telemetry services, alerting, and logging to ensure proactive issue detection and resolution.
Identify opportunities for process optimizations and automation where applicable to improve reliability, reduce manual effort, and increase operational efficiency.
Participate in on-call rotations, lead incident response, and post-incident reviews.
Lead incident communications for complex events, authoring post-incident reviews and driving remediation plans across teams.
Perform Disaster Recovery testing and contribute to compliance readiness.
Foster cross-functional collaboration with Platform, Cloud, and Customer Support Teams.
Participate in testing and implementation of pre-released products and services.
Provide exceptional customer service through effective communication, technical expertise, and ownership of customer outcomes.

Requirements

BS/BA in Computer Science, Engineering, or relevant field, or equivalent professional experience.
7-10 years of experience in cloud operations, infrastructure engineering, or a related role, with increasing responsibility.
Strong experience in the analysis, implementation, and operation of enterprise IT systems and cloud systems.
Deep understanding of cloud infrastructure, operating systems, networking, and security concepts.
Strong knowledge of Infrastructure-As-Code concepts and tooling (Terraform, CloudFormation templates, Bicep or ARM templates).
Proficiency with AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot), including the ability to critically evaluate, validate, and operationalize generated outputs.
Infrastructure automation using PowerShell, Terraform, REST, etc. and familiarization with supporting tools such as ARM/Bicep templates, Kusto Query Language (KQL), and Azure Policy.
Solid experience with IT Compliance requirements, control-driven policy and process design, and development of operational and security guardrails.
Proven ability to work independently, prioritize effectively, and manage complex technical initiatives.
Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
Certifications: Microsoft Azure Az-104 or demonstrated equivalent Azure administration competency.

Benefits

Vision
Medical
Life
Dental
401K

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud operationsinfrastructure engineeringenterprise IT systemscloud systemsInfrastructure-As-CodeTerraformCloudFormationPowerShellKusto Query LanguageAzure Policy

Soft Skills

technical guidancementorshipproblem-solvingprioritizationindependencecommunicationcollaborationcustomer serviceroot cause analysisincident response

Certifications

Microsoft Azure Az-104