Respond to customer issues and proactively contact customers to triage problems
Provide remote support for OneStream customers
Research, resolve and respond to complex issues
Strong understanding of technical troubleshooting
Ability to communicate complex/technical concepts and provide thorough Root Cause Analysis findings
Collaborate with other teams to help solve support problems, training problems, and other issues that may arise
Update and maintain technical knowledge base articles
Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency
Lead by example and encourage information sharing, team-based resolution activity, cross-functional training & collaboration
Emphasis on resolving cases as quickly & effectively as possible
Assist in developing innovative solutions and building strong relationships with customers

Requirements

College diploma or Bachelor’s degree in a technology-related field or equivalent work experience
2+ Years experience working in an IT helpdesk support role
1+ Years experience in Windows Server Administration (e.g. security policies, windows updates, windows server roles)
1+ Years’ experience in Cloud Platform Technologies (e.g. Azure, AWS)
1+ Years’ experience in Network Configuration and Troubleshooting (e.g. DNS, IP routing, VPN’s, Subnets)

Benefits

Vision
Medical
Life
Dental
401K

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingRoot Cause AnalysisWindows Server AdministrationCloud Platform TechnologiesNetwork ConfigurationTroubleshootingDNSIP routingVPNSubnets

Soft Skills

communicationcollaborationproblem-solvingcustomer serviceteamworkinformation sharingleadershipurgencyrelationship buildinginnovation