Director, Partner Success – Corporate Performance Management Software
OneStream Software
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Lead, coach, and develop a team of Partner Success Managers, setting clear objectives and providing regular feedback.
- Oversee team performance, conduct regular one-to-ones, and support professional growth and development.
- Allocate resources and assign partner portfolios to ensure optimal coverage and support.
- Foster a collaborative, high-performance culture within the Partner Success team.
- Act as the senior escalation point for partner issues, supporting your team in resolving complex challenges.
- Guide the team in building and maintaining strong relationships with partners to drive successful OneStream implementations.
- Oversee regular partner status calls and ensure consistent, high-quality communication with partners and internal stakeholders.
- Provide strategic guidance on partner health, future planning, and programme development.
- Monitor and support partner-led implementations, ensuring adherence to project delivery standards and partner success.
- Review project plans and provide recommendations to improve timelines and go-live success.
- Support your team in identifying opportunities to increase customer satisfaction and adoption via functional enablement.
- Lead the development and delivery of enablement materials, ensuring your team is equipped to support partners effectively.
- Identify and implement opportunities to improve partner processes, efficiency, and proactive services.
- Oversee the creation and rollout of SOP documentation and governance frameworks for partner projects.
- Collaborate with senior leadership to shape the vision and strategy for Partner Success.
- Conduct gap analyses with alliances to build a robust framework for partner processes and project management.
- Represent the Partner Success function in cross-functional initiatives and leadership forums.
Requirements
- Bachelor’s degree in accounting, Business, Finance, Information Systems, Mathematics, or CIS, or equivalent work experience.
- Minimum 5 years of experience managing a team in a Partner Success, project management, or account management context.
- Minimum of 5 years of experience in a consulting or functional account management role, focused on software implementations for Corporate and Enterprise Performance Management (CPM/EPM) platforms.
- Master’s degree in business, Accounting, Finance, or Information Technology preferred.
- Professional accounting designation (e.g. CPA, CMA, CGA, CA), advanced degrees (MBA, MFA), and/or other relevant certifications preferred.
- Project management, programme management, or account management expertise.
- Experience with SQL, C#, VB.net, or Visual Basic; object-oriented programming a plus.
- Experience managing a globally dispersed team.
- Prior experience in scalability and performance of Corporate/Enterprise Performance Management CPM/EPM software products such as SAP Outlooksoft BPC, SAP BFC/ BOFC (Cartesis) HFM (Hyperion Financial Management),FDM (Financial Data Quality Management) , UpStream, Hyperion Planning, Hyperion Essbase IBM Cognos Or other CPM/ EPM solutions.
Benefits
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLC#VB.netVisual Basicobject-oriented programmingproject managementprogramme managementaccount managementCorporate Performance Management (CPM)Enterprise Performance Management (EPM)
Soft skills
leadershipcoachingteam developmentcommunicationcollaborationproblem-solvingstrategic guidancerelationship buildingperformance monitoringcustomer satisfaction
Certifications
CPACMACGACAMBAMFA