Onera Health

Customer Support

• Je biedt vriendelijke en empathische ondersteuning aan patiënten via telefoon, e-mail of chat.
• Je biedt administratieve ondersteuning en houdt informatie nauwkeurig bij in ons CRM-systeem.
• Je werkt nauw samen met andere teams om ervoor te zorgen dat iedere stap van het proces vlot en efficiënt verloopt.
• Je verzamelt feedback van onze patiënten en helpt ons bij het verbeteren van onze diensten en producten.

Patient Support Specialist

Account Executive

• Achieve and exceed assigned revenue targets, strategic account objectives, and key performance metrics in alignment with the company’s commercial goals.
• Develop and expand strategic relationships within targeted IDNs, health systems, sleep programs, and enterprise accounts while identifying and advancing new business opportunities.
• Build trusted relationships with executive leadership, clinical stakeholders, physician leaders, sleep lab directors, procurement teams, and operational decision-makers across strategic accounts.
• Collaborate closely with Regional Sales Managers and cross-functional stakeholders to develop and execute strategic account plans that drive enterprise-wide adoption within targeted IDNs and health systems.
• Maintain accurate forecasting, pipeline visibility, customer engagement activity, and account planning documentation within Salesforce CRM.
• Proactively identify and resolve customer, operational, and commercial issues while coordinating internally to ensure timely resolution and a high-quality customer experience.
• Lead complex sales cycles involving clinical, operational, financial, and executive stakeholders across multi-site healthcare organizations.
• Develop business cases and value propositions that align Onera solutions with customer clinical, operational, and economic objectives.
• Partner with marketing, clinical, reimbursement, and product teams to support evaluations, implementations, and long-term account growth.
• Become actively involved in sales orientation and sales training programs
• Assist in the planning and execution of sales exhibits/shows; attend medical congresses as needed
• Stay informed and educated on competitive offerings, new products, services and other general information of interest to customers and co-workers; share information with immediate supervisor
• Perform other job-related duties and responsibilities as may be assigned from time to time

National Account Director

Hardware Engineer

• Develop and deliver firmware for upcoming product milestones using agile methodology
• Ensure firmware is stable, version-controlled, and ready for integration and release
• Collaborate closely with hardware, mobile, and system teams
• Ensure robust and accurate signal acquisition at device level
• Optimize timing, synchronization, and data integrity
• Minimize signal loss, corruption, and acquisition errors
• Contribute to achieving system performance targets in validation and pilots
• Ensure stable device behavior under real-world conditions
• Handle edge cases (disconnects, low battery, recovery scenarios)
• Reduce failures and unexpected behavior during studies and usage
• Work closely with hardware engineers on system integration
• Optimize firmware architecture and code for:
• - performance
• - memory usage
• - power consumption
• Advise and support component changes and assess their impact
• Enable testability through logging, diagnostics, and debug tools
• Support investigation of system-level issues (e.g. signal quality)
• Collaborate with validation teams to resolve issues quickly
• Develop firmware in compliance with regulated development processes (incl risk management, development plans)
• Ensure traceability from requirements to implementation and testing
• Contribute to documentation required for regulatory submissions

Patient Support Specialist

National Account Director

Firmware Engineer – Medical Device