Onera Health

System Administrator

• Operate cloud based product
• Operate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providers
• Ensure high availability, scalability, and performance of our production environments
• Support the EU based engineering team in deploying code to US production environments.
• Provide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practices.
• Participate in incident response and root cause analysis for system outages. Act as the primary technical point of contact for US-based infrastructure alerts and security incidents.
• Maintain detailed system documentation and operational runbooks and playbooks. Contribute to definition of procedures, policies and work instructions.
• Investigate and troubleshoot cloud based application issues and ensuring timely resolution for customers.
• Help define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications. Lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packages.
• Ensure the US cloud infrastructure remains in a "continuously compliant" state, managing the automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP.
• Manage IT systems and providing/revoking access to employees (e.g., EntraID).
• Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft Intune.
• Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattack.
• Monitor systems performance, uptime and security applying patches, updates and security fixes when needed.
• Act as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications), and network connectivity. Register, monitor, and resolve tickets in Jira Service Management.
• Meticulously document IT procedures and keep IT records in line with our procedures. Create and update user guides and training materials.

System Administrator – Healthcare Cloud Platform

Customer Support

• Je biedt vriendelijke en empathische ondersteuning aan patiënten via telefoon, e-mail of chat.
• Je biedt administratieve ondersteuning en houdt informatie nauwkeurig bij in ons CRM-systeem.
• Je werkt nauw samen met andere teams om ervoor te zorgen dat iedere stap van het proces vlot en efficiënt verloopt.
• Je verzamelt feedback van onze patiënten en helpt ons bij het verbeteren van onze diensten en producten.

System Administrator – Healthcare Cloud Platform

Patient Support Specialist