Onera Health

Customer Support

• Provide friendly, empathetic support to patients via phone, email or chat
• Collect and analyze patient feedback to improve the company’s services and product offering
• Provide administrative support related to patient outreach, documentation and follow-ups
• Partner across teams to continuously improve the patient experience

Patient Support Specialist – West Coast US, Hawaii

Recruitment

• Lead and execute the full recruitment lifecycle, primarily focused on US sales and commercial roles to accelerate our growth.
• Ensure candidates align strongly with our core values: Be Bold, We Care, We Are One.
• Dive deep into the sleep medicine ecosystem. Build relationships, attend events, and create visibility for Onera in the market.
• Partner closely with leadership and hiring managers to translate business strategy into effective hiring plans.
• Support hiring across Operations, IT, Service Delivery, R&D, with a strong emphasis on Sales and commercial growth in the US.
• Proactively build strong talent pipelines to support continuous scaling.

Talent Acquisition Specialist

System Administrator

• Operate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providers
• Ensure high availability, scalability, and performance of our production environments
• Support the EU based engineering team in deploying code to US production environments.
• Provide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practices.
• Participate in incident response and root cause analysis for system outages. Act as the primary technical point of contact for US-based infrastructure alerts and security incidents.
• Maintain detailed system documentation and operational runbooks and playbooks. Contribute to definition of procedures, policies and work instructions.
• Investigate and troubleshoot cloud based application issues and ensuring timely resolution for customers.
• Help define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications. Lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packages.
• Ensure the US cloud infrastructure remains in a "continuously compliant" state, managing the automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP.
• Manage IT systems and providing/revoking access to employees (e.g., EntraID).
• Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft Intune.
• Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattack.
• Monitor systems performance, uptime and security applying patches, updates and security fixes when needed.
• Act as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications), and network connectivity. Register, monitor, and resolve tickets in Jira Service Management.
• Meticulously document IT procedures and keep IT records in line with our procedures. Create and update user guides and training materials.

Patient Support Specialist – West Coast US, Hawaii

Talent Acquisition Specialist

Cloud System Administrator