OneQrew

Customer Supporter – Software Migration

OneQrew

full-time

Posted on:

Location Type: Hybrid

Location: Rheine • Germany

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Tech Stack

Cloud

About the role

  • As part of our team, you support our customers during the migration to our modern software.
  • You help our customers successfully transition to the new digital environment.
  • You act as their point of contact during this phase and ensure the migration runs smoothly and with confidence.
  • You will be part of a committed team that supports one another.
  • You coordinate appointments with our customers and reseller/trade partners.
  • You independently handle incoming migration requests – following clear guidelines.
  • You take care of transferring and converting customer data to the new software generation – either via remote support, cloud, or internal tools.
  • You assist in designing and customizing forms (e.g., invoices or quotes).
  • You provide basic introductions/training to our software smarthandwerk pro.

Requirements

  • No specific formal qualification required – if you are reliable, communicate well with people, and enjoy learning new tasks, you are a good fit.
  • You enjoy interacting with customers – by phone and by email.
  • You like working in a structured way, appreciate clear processes, and are well organized.
  • You are comfortable working on a PC and learning new programs – we provide intensive support for this.
  • You have very good German language skills, both spoken and written.
Benefits
  • Flexibility: Arrange your working day flexibly — in a way that works for you and your team.
  • Personal development: We foster your personal growth — we recognise your know-how and potential and develop you purposefully.
  • Health: Strengthen body and mind with Hansefit. You receive access to a large network of gyms, swimming pools and classes across Germany to find your ideal balance at any time.
  • Occupational safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner we create a safe, healthy working environment that protects and strengthens you in everyday life.
  • Mobility: Choose your preferred bike with BusinessBike — whether a classic bicycle, a sporty mountain bike or an e-bike. This lets you make your commute or leisure time active, affordable and environmentally friendly.
  • Employee benefits: Benefit from real savings with our Corporate Benefits across many areas of life — through exclusive discounts, special offers and attractive deals.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data migrationcustomer data transfersoftware customizationremote supportcloud computingform designsoftware training
Soft Skills
communicationreliabilitycustomer interactionorganizational skillsstructured work approachadaptabilityteam collaboration