oneport

Operations

• Monitor and evaluate operational processes across port locations for compliance with quality standards
• Lead audits and resolve quality issues
• Implement corrective actions to enhance service delivery
• Develop and track QA metrics
• Conduct regular operational audits and identify compliance gaps
• Lead investigations into operational quality issues
• Design and deliver targeted training programs for staff on quality control protocols
• Collaborate with port operations and cross-functional teams to improve workflows
• Generate and present structured quality assurance reports to senior management

QA Officer, Operations

Manager

• Lead the development and execution of data strategies in digital freight operations.
• Manage the BI team in designing and maintaining data models, dashboards, and reporting systems.
• Partner with cross-functional teams to translate business needs into analytical solutions.
• Create dashboards and reports, drive a data-driven culture, and conduct market research.
• Perform data analysis, generate periodic and ad hoc reports, and recommend process improvements.

QA Officer, Operations

BI Manager