Product Specialist
OnePlan
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Build deep product knowledge across OnePlan products
- Troubleshoot technical issues, identify root causes, and develop clear solutions or workarounds
- Support customers and partners directly via chat, email, or video—offering expert guidance and actionable solutions
- Create and maintain knowledgebase articles, FAQs, and support documentation
- Reproduce issues, file detailed bug reports, and collaborate with engineering to resolve them
- Assist in developing tools and resources that make technical support more efficient
- Serve as a key point of escalation for technical issues during implementations
- Collaborate with internal teams to ensure a smooth handoff from project delivery to ongoing support
- Provide technical guidance and product training to clients and internal stakeholders
- Track and report on technical support progress and contribute to continuous improvement
- Participate in testing to ensure product enhancements function as intended
- Support clients through go-live and adoption phases, ensuring a smooth transition and high satisfaction.
Requirements
- 1-2 years in a professional services, support, or customer-facing technical role
- Hands-on experience implementing or supporting enterprise software applications
- Strong technical aptitude with a willingness to dive deep and continually learn
- Excellent communication and interpersonal skills, especially with non-technical users
- Experience working with development teams and ticketing systems (JIRA, ADO, etc.)
- Familiarity with Microsoft 365, Azure apps and services, and the Power Platform
- Comfortable working in cloud environments and testing web/mobile applications
- Strong analytical mindset with a passion for problem-solving.
- Bonus Points:
- Experience with Power Apps (Canvas apps, Portals, Chatbots, AI Builder)
- Certifications like PL-200, MB-210, or related Microsoft credentials
- Exposure to Agile project processes (User Stories, Bugs, Features)
- QA background or experience with software testing and validation
- Knowledge of DevOps projects and tools like Azure DevOps or JIRA
- Development experience in object-oriented languages or SQL
Benefits
- - We’re a remote-first company with team members across the USA, Canada, UK, and India!
- - OnePlan has been recognized as the Global Microsoft Partner of the Year in Project Portfolio Management in 2019, 2020, 2021, 2022 and 2023.
- - We’ve been named a "Strong Performer" in the latest Forrester Strategic Portfolio Management WAVE report.
- - We offer comprehensive health, dental, and vision benefits, with additional insurance options.
- - Employer RRSP and 401K matching programs.
- - A fun, collaborative, and diverse environment with regular health and team challenges to keep things light and enjoyable!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise software applicationsPower Appsobject-oriented programmingSQLsoftware testingvalidationtechnical supportbug reportinganalytical skillsproblem-solving
Soft Skills
communication skillsinterpersonal skillscustomer supportcollaborationtechnical aptitudewillingness to learnanalytical mindsetproblem-solving
Certifications
PL-200MB-210