Tech Analyst I
OneOncology
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
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Job Level
About the role
- Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.
- Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience.
- Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
- Troubleshoot technical issues and escalate them when necessary.
- Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes.
- Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.
- Participate in 24x7 on-call support rotations as needed.
- Occasional travel as required to support business operations.
- Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
Requirements
- 1 – 4 years of recent experience in technology, service desk, and helpdesk
- Healthcare related experience a plus
- ITIL certifications a plus
- Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingticket resolutionproblem resolutiontechnical supportuser assistanceissue trackingknowledge sharingon-call supportMicrosoft ProductsA+ certification
Soft Skills
user-focused supportclear communicationtimely updatesteam coordinationfeedback provision
Certifications
ITIL certificationA+ certification