OneMain Financial

Outbound Strategy Manager

OneMain Financial

full-time

Posted on:

Location Type: Hybrid

Location: Wilmington • Kentucky • United States

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About the role

  • Lead a team responsible for dialing logic, pass planning, and performance evaluation
  • Design and oversee dialing strategies across platforms and lines of business (legacy + CCaaS)
  • Analyze campaign performance metrics (e.g., contact rate, RPC, abandonment, penetration) and adjust strategies accordingly
  • Define dialing windows, segmentation rules, suppressions, and retry logic
  • Collaborate with campaign execution, analytics, compliance, and operations to ensure strategy alignment and execution readiness
  • Communicate strategic direction and changes to business partners and executive leadership
  • Provide coaching, feedback, and development support to team members; manage performance reviews and workload prioritization

Requirements

  • HS Diploma or GED
  • 5+ years proven people leadership experience, including coaching, performance management, and team development of remote TMs
  • Deep understanding of outbound dialing mechanics and KPIs
  • Strong analytical mindset with the ability to draw insights from data and drive strategic adjustments
  • Excellent communication and collaboration skills across business, technical, and executive stakeholders
  • Familiarity with compliance regulations and ethical dialing practices.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dialing logiccampaign performance metricscontact rateRPCabandonmentpenetrationdialing strategiessegmentation rulessuppressionsretry logic
Soft Skills
people leadershipcoachingperformance managementteam developmentanalytical mindsetcommunicationcollaborationstrategic directionfeedbackworkload prioritization
Certifications
HS DiplomaGED