OneMain Financial

Strategy

• Lead a team responsible for dialing logic, pass planning, and performance evaluation
• Design and oversee dialing strategies across platforms and lines of business (legacy + CCaaS)
• Analyze campaign performance metrics (e.g., contact rate, RPC, abandonment, penetration) and adjust strategies accordingly
• Define dialing windows, segmentation rules, suppressions, and retry logic
• Collaborate with campaign execution, analytics, compliance, and operations to ensure strategy alignment and execution readiness
• Communicate strategic direction and changes to business partners and executive leadership
• Provide coaching, feedback, and development support to team members; manage performance reviews and workload prioritization

Outbound Strategy Manager

QA Engineer

• Monitor phone calls and written correspondence with customers and dealerships to ensure accuracy of departmental policies and procedures
• Help develop and implement quality scorecard documents
• Make recommendations on training materials when needed
• Review application documents received by third parties for accuracy prior to funding
• Assist in the development of quality assurance practices throughout the originations departments
• Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
• Review customer and/or dealership phone, chat, SMS, and email interactions
• Deliver regular QA score reports and a monthly QA score report to management
• Assist in process improvement in existing systems and processes to drive quality and efficiency and enhance customer experience
• Assist departments in maintaining compliance with all Federal and local regulations
• Assist in revisions of internal, departmental policy documents and training reference materials

Quality Assurance Specialist

Recruitment

• Lead full-cycle executive searches, including research, sourcing, assessment, offer negotiation, and stakeholder management.
• Engage top-tier executive talent through proactive market mapping, competitive intelligence, and direct outreach.
• Deliver an exceptional candidate experience reflective of OneMain Financial’s leadership brand.
• Serve as a credible advisor to senior leaders, providing market insights, recommendations, and guidance on executive hiring decisions.
• Facilitate structured search kick-offs, alignment discussions, and regular status updates to ensure accountability.
• Coach leaders on selection best practices, interviewing techniques, and assessment standards.
• Establish enterprise-wide executive hiring standards, including search methodologies, assessment frameworks, and service-level agreements (SLAs).
• Develop tools, templates, reporting mechanisms, and playbooks to ensure consistency, transparency, and rigor in all executive searches.
• Implement best-in-class candidate evaluation practices, including structured interviews and competency-based debriefs.
• Ensure all executive hiring processes comply with regulatory and internal governance requirements.

Outbound Strategy Manager

Quality Assurance Specialist

Executive Recruiter