OneMain Financial

Director

• Own the design and execution of enterprise outbound contact strategies, including dialing logic, contact cadence, and channel prioritization.
• Develop and optimize contact plans across platforms and business units to maximize reach, response, and conversion while minimizing risk.
• Ensure continuous improvement of campaign effectiveness through data-driven performance analysis and experimentation.
• Lead and develop a team responsible for campaign planning, analytics, and execution support.
• Foster a culture of precision, accountability, innovation, and results orientation.
• Establish clear performance metrics, coaching, and development plans for team members.
• Lead migration to modern contact center platforms (e.g., NICE, CCaaS).
• Oversee decommissioning of legacy telephony and dialer systems.
• Drive standardization of dialer configurations, IVR logic, and contact frameworks across the enterprise.
• Partner with IT and Product teams to deliver scalable, future-ready capabilities.
• Ensure zero critical compliance incidents through rigorous controls and monitoring.
• Enforce change management standards with 100% adherence to governance frameworks.
• Maintain full audit readiness and ensure compliance with regulatory and internal policy requirements.
• Partner with Legal and Risk to evaluate and implement compliant outbound communication strategies.
• Deliver key initiatives on time, with zero outages and minimal operational disruption.
• Establish and monitor KPIs related to campaign performance, system reliability, and operational efficiency.
• Act as a strategic advisor across Operations, Legal, IT, and Product organizations.
• Align outbound strategies with broader business goals, customer experience objectives, and regulatory requirements.
• Lead cross-functional planning and execution for enterprise initiatives.
• Conduct regular frontline immersion to understand operational realities and customer interactions.
• Identify opportunities to improve customer experience, reduce friction, and optimize cost-to-serve.
• Drive adoption of enterprise initiatives that enhance engagement effectiveness and customer outcomes.

Associate Director – Voice Technology Services

Data Scientist

• Apply diverse statistical and machine learning techniques to analyze a variety of datasets to solve complex, unstructured business problems.
• Actively contribute to our team’s vibrant culture through sharing knowledge, helping peers, and generally being a great person to work with.
• Develop creative technical solutions to improve the company’s decision making, the customer’s experience, and shareholder returns.
• Evaluate non-traditional data sources to see if they result in better underwriting decisions, saving our hard-working customers millions in interest payments.
• Mine the “digital exhaust” of our marketing campaigns to identify new populations who would benefit from our products.
• Partner with our operations teams to surface data insights that will allow our thousands of branch staff to better serve our customers.

Data Science Analyst

Analyst

• Lead enterprise training operations and onsite learning events, including planning, budget management, vendor coordination, travel logistics, facilities planning, communications, and execution.
• Serve as the subject matter expert for LMS administration and learning operations, including learner workflows, automation, learning assignments, system enhancements, and process optimization.
• Perform advanced administrative functions within Cornerstone LMS and related learning technologies, including instructor-led training (ILT), online learning assignments, learning paths, learner enrollments, and personalized learning recommendations through the Learning Experience Platform (LXP).
• Analyze LMS data, learner participation metrics, completion trends, and compliance reporting to develop actionable insights and operational recommendations.
• Create, maintain, and deliver dashboards, operational reports, and analysis to leadership and business stakeholders.
• Independently troubleshoot LMS and learning operations issues through trend analysis, root cause analysis, corrective actions, and process improvements.
• Monitor enterprise training assignment compliance and identify opportunities to improve completion rates, learner engagement, operational efficiency, and reporting effectiveness.
• Manage contractor onboarding, learner profile administration, and compliance training processes to ensure organizational standards and onboarding timelines are achieved.
• Partner cross-functionally with Learning & Development leadership, business stakeholders, technology teams, vendors, and operational partners to support enterprise learning initiatives and continuous improvement efforts.
• Develop, document, and maintain governance standards, operational procedures, and best practices related to LMS administration and learning operations.

Learning Analyst

Product Manager

• Manage your team’s roadmap to deliver on quarterly and annual business goals
• Identify and drive strategic initiatives and long term roadmaps within the Customer Management space, staying on top of the market and customer expectations
• You should bring unique and ownable solutions to our business challenges
• Manage and own dependencies across teams and vendors
• Gain a deep understanding of our customers’ needs and pain points through data analysis, and direct user interactions
• Communicate status updates, strategic risks and key dependencies, progress against objectives, and wins to your team leaders
• Be a critical voice for the team to help clarify the strategy and amplify the work
• Partner closely with cross functional team members across product, design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches

Senior Product Manager – Credit Cards

Operations

• Manage the overall performance of District Central Support (DCS) Teams for servicing and collection activities in Branch and Centralized Collections
• Responsible for managing performance of assigned teams in partnership with Branch Operations
• Examine workload volumes, prioritize and dictate work efforts, and perform daily analysis for assignments
• Lead, develop, and maintain a highly effective team that produces exceptional servicing and collection results

Operations Manager

• Manage the performance of Centralized Servicing and Collections Teams
• Examine workload volumes, prioritize and dictate work efforts
• Perform daily analysis for assignments
• Lead, develop, and maintain a highly effective team
• Establish strong partnerships with Centralized Leadership
• Collaborate with cross‑functional teams and senior leaders
• Champion coaching and development efforts
• Serve as the primary liaison for Central Business leaders

Performance Operations Manager

QA Engineer

• Collect and review a variety of data sets, internal reporting, and populations of recorded customer calls to identify potential compliance violations for assigned responsibilities or area of review, based on low or medium risk activities
• Reference and build knowledge of OneMain policy and procedure to identify potential compliance and/or process violations
• Follow team procedures and escalate discrepancies to QAC Management or Team Lead for evaluation
• Review provided account information and recorded calls as required by assignment for potential violations
• Effectively navigate Corporate and Partner systems & accurately document accounts
• Clearly communicate all violations through established channels (i.e., Operations Control Tracker)
• Identify and escalate trending violations, issues, or performance gaps to QAC management, complete assigned tasks by directed deadlines, and support completion of department goals and deadlines as additionally assigned
• Demonstrate a continuous improvement mindset by identifying and communicating with the QAC management team potential opportunities or gaps within policy, procedure, or process that may be a root cause for lack of adherence by employees