Quality Assurance Specialist
OneMain Financial
full-time
Posted on:
Location Type: Office
Location: West Valley City • Arizona • Utah • United States
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Job Level
About the role
- Monitor phone calls and written correspondence with customers and dealerships to ensure accuracy of departmental policies and procedures
- Help develop and implement quality scorecard documents
- Make recommendations on training materials when needed
- Review application documents received by third parties for accuracy prior to funding
- Assist in the development of quality assurance practices throughout the originations departments
- Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
- Review customer and/or dealership phone, chat, SMS, and email interactions
- Deliver regular QA score reports and a monthly QA score report to management
- Assist in process improvement in existing systems and processes to drive quality and efficiency and enhance customer experience
- Assist departments in maintaining compliance with all Federal and local regulations
- Assist in revisions of internal, departmental policy documents and training reference materials
Requirements
- Customer Service: 1 year
- High School Diploma or equivalent
- Interpersonal skills promoting a team environment
- Six (6) months experience in relevant position or equivalent preferred
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceprocess improvementtraining developmentscorecard developmentdocument reviewcompliance monitoring
Soft Skills
interpersonal skillsteam collaborationcommunication skills
Certifications
High School Diploma