Director of Account Management
OneDigital
full-time
Posted on:
Location Type: Hybrid
Location: Irvine • California • United States
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Salary
💰 $190,000 - $210,000 per year
Job Level
About the role
- Manage performance reviews and improvement plans
- Manage quarterly bonuses for the team
- Assign and/or re-distribute client accounts to the team
- Budgeting new hires and interview/source new talent as needed
- Serve as department manager for escalated issues with client and carriers
- Develop training processes and service templates
- Attend client meetings as needed
Requirements
- 5+ years insurance industry experience
- Bachelor's degree, preferred
- 5 + years of Management / Leadership experience, preferred
- 5+ years of customer service experience, required
- Experience with Microsoft Suite, required
- Life and Health License, required
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses
- employee perks and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budgetingperformance managementclient account managementtraining developmentservice template development
Soft Skills
leadershipcommunicationproblem-solvingteam managementcustomer service
Certifications
Life and Health License