Onebrief

Partner Engagement Manager

Onebrief

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $180,000 per year

About the role

  • Own the entire customer relationship, from users up to General Officers.
  • Understand the evolving nature of the staff ecosystem, and where our product best fits to support the warfighter.
  • Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
  • Instill the Onebrief brand image.
  • Enable our expansion within the Army.
  • Lead or support exercises.
  • Use your observations of our users to recommend product improvements.
  • Provide face-to-face and remote customer support.
  • Develop an understanding of programmatic development to ensure Onebrief remains a critical component of the NGC2 ecosystem.
  • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
  • Interact with other industry partners, build relationships, and understand the system of systems.

Requirements

  • Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
  • Advanced military education or other relevant experience
  • Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
  • You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.
Benefits
  • Remote work, flex time, and unlimited PTO
  • Health, dental, vision, and life insurance
  • 401k funds matching
  • Parental leave
  • Company summit trips, at least once a year
  • $1,000/year budget for home office improvements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational planningprogrammatic developmentsoftware deploymenttroubleshootingcustomer support
Soft Skills
communicationrelationship buildingproblem solvingleadership
Certifications
Top Secret clearanceeligibility for SCI