Own executive technology
Take full ownership of executive devices, accounts, networks, and workflows, ensuring they’re secure, reliable, and tailored to how leaders actually work.
Protect high-risk users and data
Implement and maintain enhanced security controls for executive systems, securing home offices, travel setups, and temporary workspaces without adding unnecessary friction.
Respond decisively under pressure
Lead rapid response to executive-impacting incidents, making clear tradeoffs, restoring service quickly, and coordinating closely with IT, Security, and Engineering teams.
Prevent problems before they surface
Proactively monitor executive environments, identify emerging risks, and address issues early—especially around travel, off-sites, and critical meetings.
Build trust through discretion and presence
Communicate calmly and clearly with executives, handle sensitive information with care, and serve as a dependable partner in moments that matter.

Requirements

5+ years of experience in IT support, systems administration, security, or a related role
Experience directly supporting senior executives or VIP users
Strong knowledge of macOS, Windows, and mobile platforms, including MDM and endpoint security tools
Hands-on experience securing identities, devices, networks, VPNs, and cloud-based collaboration tools
Comfort operating in high-pressure, ambiguous environments with sound judgment
Clear, confident communicator who can translate technical issues for non-technical leaders
Track record of owning problems end to end and coordinating effectively across teams
Willingness to travel to support executive off-sites, events, and international travel as needed
Bonus: background in cybersecurity or systems engineering, experience securing home offices or travel environments, and/or relevant certifications (Security+, CISSP, JAMF, Okta, Microsoft, or similar)

Benefits

Equity: Share in the company's success.
Flexible Work Environment: Remote work with flexible hours and unlimited PTO.
Comprehensive Health Coverage: Health, dental, vision, and life insurance.
Retirement Plan: 401(k) plan to secure your future.
Parental Leave: 8 weeks at 100% regardless of state.
Company Retreats: Annual company summit trips.
Home Office Budget: $1,000 per year for home office improvements.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportsystems administrationsecuritymacOSWindowsmobile platformsMDMendpoint securityVPNscloud-based collaboration tools

Soft Skills

decisive under pressureclear communicationcalm demeanortrust buildingproblem ownershipcoordination across teamssound judgmentdiscretionproactive monitoringhandling sensitive information

Certifications

Security+CISSPJAMFOktaMicrosoft