Serve as the technical interface and escalation point for complex customer issues requiring code-level investigation or intervention
Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet customer-specific requirements
Work directly with customer teams to design, implement, and validate new ModKit features, while ensuring solutions remain maintainable and compatible across platform releases
Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows.
Partner with Customer Success and Account teams to support adoption and long-term customer success, contributing technical insight where it matters most
Advocate for customer needs internally, translating real-world use cases into clear, actionable input for Product and Engineering teams
Act as a trusted technical advisor, helping customers operationalize AtomEngine within their existing workflows and environments

Requirements

3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, or similar)
Strong understanding of software design principles, with an emphasis on modularity, maintainability, and backward compatibility
Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
Clear written and verbal communication skills, especially when explaining technical concepts to mixed technical and non-technical audiences
Willingness and ability to travel periodically to customer sites for onboarding, workshops, and hands-on technical collaboration
Self-directed and effective in fast-moving, ambiguous environments, balancing customer urgency with sound technical judgment
Due to federal contract requirements, U.S. Citizenship is mandatory for this position.
Active Secret or Top-Secret security clearance (preferred)
Prior military experience (preferred)

Benefits

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Applicant Tracking System Keywords

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Hard skills

AtomEngineModKitC#PythonC++production-quality codesoftware design principlesmodularitymaintainabilitybackward compatibility

Soft skills

clear communicationcustomer-facingtechnical advisorself-directedeffective in ambiguous environmentsdebuggingiteratingvalidating solutionsteachingadvocating for customer needs

Certifications

U.S. CitizenshipActive Secret security clearanceTop-Secret security clearance