Department Operations Manager – Customer Operations
Capital One
Operations Manager
Onebrief
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $155,000 - $175,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
- Rapidly expand product usage until the most important and impactful workflows are in Onebrief
- Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
- Clearly communicate user needs to the product team
- Understand, request, and effectively leverage Company resources to meet the goals of the Company
- Instill the Onebrief brand image
- Enable our expansion to Allies and Partners
- Lead or support exercises
- Use your observations of our users to recommend product improvements
- Provide face-to-face and remote customer support
- Develop an understanding of customer social dynamics in order to support renewals and future sales
- Coordinate incident responses with the customer and our product engineering team
- Align your team’s efforts to deliver the best customer experience
Requirements
- Top Secret clearance with eligibility for SCI
- Ability to access DOD facilities and installations
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Exposure to large staff planning, through classical training in Professional Military Education or through service experience
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- You love our users, and you want to work with them
- You deeply understand how military staffs function at echelon and want to apply that within 4th Infantry Division
- You pay attention to detail
- You can get things from large government organizations
- You’re technically adept
- You work well with customers
- You’re intense about our mission
- You’re proactive and adaptable
- You communicate clearly, concisely, and candidly
- You hold a current Top Secret clearance with eligibility for SCI
