Onebrief

Operations Manager

Onebrief

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $155,000 - $175,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
  • Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
  • Rapidly expand product usage until the most important and impactful workflows are in Onebrief
  • Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
  • Clearly communicate user needs to the product team
  • Understand, request, and effectively leverage Company resources to meet the goals of the Company
  • Instill the Onebrief brand image
  • Enable our expansion to Allies and Partners
  • Lead or support exercises
  • Use your observations of our users to recommend product improvements
  • Provide face-to-face and remote customer support
  • Develop an understanding of customer social dynamics in order to support renewals and future sales
  • Coordinate incident responses with the customer and our product engineering team
  • Align your team’s efforts to deliver the best customer experience

Requirements

  • Top Secret clearance with eligibility for SCI
  • Ability to access DOD facilities and installations
  • Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
  • Exposure to large staff planning, through classical training in Professional Military Education or through service experience
  • Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
  • You love our users, and you want to work with them
  • You deeply understand how military staffs function at echelon and want to apply that within 4th Infantry Division
  • You pay attention to detail
  • You can get things from large government organizations
  • You’re technically adept
  • You work well with customers
  • You’re intense about our mission
  • You’re proactive and adaptable
  • You communicate clearly, concisely, and candidly
  • You hold a current Top Secret clearance with eligibility for SCI