Disputes Operations – Strategy
ONE
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $140,000 per year
About the role
- Managing daily back office operations for disputes workflows across debit and card products.
- Being a subject matter expert who can review and resolve escalations that require advanced investigations.
- Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency.
- Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions.
- Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing.
- Delivering on operational strategy initiatives and optimizing case management systems.
- Communicating plans, progress, and decisions to internal stakeholders and executives.
- Additional duties as assigned by leadership.
Requirements
- 5+ years as an operations leader in the disputes/fraud space.
- Experience managing large back office operations and BPO vendors.
- Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
- Working knowledge of regulatory requirements (Regulation E and Regulation Z).
- Comfortable managing competing priorities and urgent requests.
- An act-like-an-owner mentality. We have a bias toward taking action.
- A high level of integrity and ability to manage sensitive information.
- Self-motivated, analytical thinker with exceptional attention to detail.
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysiscase management systemsdisputes workflowsescalation resolutionbusiness case developmentquality improvementefficiency optimizationback office operations managementBPO vendor managementfraud lifecycle knowledge
Soft Skills
communicationanalytical thinkingattention to detailintegrityself-motivationprioritizationstakeholder managementleadershipaction-oriented mindsetproblem-solving