Disputes Operations
ONE
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $70,000 - $85,000 per year
About the role
- Manage daily accounting exceptions and failure queues generated in our disputes case management platform and after ledger reconciliation.
- Review and resolve money movement related queues generated due to special account status.
- Provide feedback to operational teams if manual errors are observed leading to accounting exceptions.
- Be a subject matter expert who can review and resolve escalations that require advanced investigations.
- Identify opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency.
- Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions.
- Additional duties as assigned by leadership.
Requirements
- 3-5+ years in the disputes/fraud space.
- Working knowledge of transaction posting and experience with ledger reconciliation.
- Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard).
- Working knowledge of regulatory requirements (Regulation E and Regulation Z).
- Comfortable managing competing priorities and urgent requests.
- An act-like-an-owner mentality. We have a bias toward taking action.
- A high level of integrity and ability to manage sensitive information.
- Self-motivated, analytical thinker with exceptional attention to detail.
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ledger reconciliationtransaction postingroot cause analysisbusiness case developmentdisputes lifecycle knowledgechargeback processesfraud detectionexception managementdata analysisquality improvement
Soft Skills
analytical thinkingattention to detailintegrityself-motivationprioritizationcommunicationproblem-solvingownership mentalityteam collaborationfeedback provision