One Model

Project Manager

• Own the project lifecycle: Manage the full project lifecycle for all new customer implementations leading project status updates with customers.
• Scheduling and tracking: Develop, maintain, and own comprehensive project schedules and milestones (using tools like Smartsheet/JIRA) for all projects, providing regular status updates with Delivery Leads and other internal stakeholders.
• Primary liaison between Data Engineering and other stakeholders: Act as the primary point of contact and escalation for project-related coordination on technical and delivery matters.
• Scope and requirements rigor: Partner with Delivery Leads to finalize scope and requirements documentation (data fields, integration method, security/access), flagging scope creep before it impacts delivery.
• Risk and issue management: Identify potential project risks, roadblocks, or integration challenges, developing mitigation plans and escalating critical issues to the Delivery leadership team.
• Process improvement: Drive continuous improvement of project management processes, tools, and templates for data delivery projects using automation to increase efficiency and scalability across the Delivery team, including systems to proactively flag issues and communicate them with the correct stakeholders.
• Support for Delivery Leads: Assist the Delivery Leads (7) by leading project update scheduling, coordination, and tracking, allowing them to focus more on task delivery, enablement, and analytics for the customer.
• Cross-functional alignment: Facilitate communication between Delivery, Data Engineering, Product, and Support teams to ensure seamless handoffs and clarity on technical requirements.
• New Project Scoping: Support Delivery Leads in scoping discussions for new data projects, providing expertise on estimated timelines, dependencies, and complexity of data integration work.
• Internal tech innovation: Accelerate customer time-to-value by collaborating with internal stakeholders to identify, pilot, test, and release new tools that automate data and project management tasks, transforming the implementation process.

Customer Success Project Manager

Content Marketing Manager

• Write and edit high-quality, persuasive content across various formats, including blog articles, case studies, ebooks, and social media posts.
• Take quarterly pillar pieces and deconstruct them into derivative assets.
• Execute the social strategy for our leadership team by translating industry news into posts.
• Translate complex data analytics topics into compelling stories.
• Work closely with SMEs, coordinating discovery calls and leveraging insights to build content.
• Regularly audit the content library to ensure continued relevancy.
• Execute monthly SEO updates and landing page optimizations.
• Partner with designers to provide clear wireframes and storyboards for creative projects.

Content Specialist

Sales Operations Manager

• Methodology Mastery: Standardize and embed the MEDDIC methodology across the sales cycle, moving it from a 'theory' to a measurable process within deal reviews.
• Call Intelligence (Gong): Review recorded calls to identify 'what winning sounds like' and diagnose performance gaps across the current team.
• Continuous Coaching: Translate Gong insights into training modules and coach both reps and managers to improve live execution.
• Own the Enablement Library: Create and maintain a comprehensive source of truth in Guru, ensuring all talk tracks, battlecards, discovery guides, and field-level marketing content are searchable, accurate, and deal-ready.
• High-Impact Asset Creation: Leverage excellent written communication skills to build value-focused resources, including email/call templates, objection-handling frameworks, persona-specific playbooks, and buyer enablement tools (e.g., Mutual Action Plans).
• Launch Readiness: Orchestrate field-readiness for new product launches, ensuring the team knows who to target, what the value is, and how to demo new features.
• Onboarding & Upskilling: Design a formal onboarding program for new hires while prioritizing the continuous upskilling and methodology reinforcement of the existing field team.
• Data-Driven Enablement: Use HubSpot and other revenue tools to measure the outcomes of enablement initiatives, focusing on ramp times and quota attainment.
• Certifications: Support the design and delivery of formal training milestones and product update certifications to ensure field proficiency.

Customer Success Project Manager

Content Specialist

Sales Enablement Manager