One Hour Heating & Air Conditioning

Call Center Representative

• Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
• Scheduling appointments with customers
• Contacting previous customers for renewal and prospective customers for new services
• Maintaining and ensuring accuracy of call details

Call Center Specialist

Customer Support

• Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
• Ability to follow scripting while prioritizing call types for maximum efficiency and success.
• Must be Detail Oriented and have the ability to Multitask.
• Set up customers and schedule service calls.
• Answer inbound calls for sales as a backup to sales coordinators.
• Help with outbound calls and other duties as assigned when needed.

Call Center Specialist

Customer Service Representative