One Hour Heating & Air Conditioning

Customer Support

• Respond quickly to inbound leads from Facebook, Angi, Modernize, eLocal, and other marketing sources
• Return calls promptly and work to book appointments for service, maintenance, and estimates
• Answer incoming customer calls professionally and create a strong first impression
• Make outbound calls to current and past customers to schedule tune-ups and maintenance visits
• Perform follow-up “happy calls” after appointments to check on the customer experience
• Help introduce and sell club memberships in a natural, helpful, and friendly way
• Accurately enter customer information, call notes, and appointment details into company software
• Use scripts and call guidance while still sounding warm, confident, and genuine
• Work closely with office staff and technicians to support a smooth customer experience
• Follow up on open leads, unsold estimates, and missed opportunities as directed

Customer Service Representative / Inside Sales Coordinator

Sales

• Present HVAC system replacement options
• Present financing options
• Learn One Hour sales system and ethical practices
• Maintain sales margins
• Conduct follow-up calls to ensure customer satisfaction

Customer Service Representative / Inside Sales Coordinator

HVAC Sales Associate