Call Center Specialist

One Hour Heating & Air Conditioning

Handling customer inquiries and scheduling appointments in a hybrid call center environment. Providing excellent customer service and maintaining call details for HVAC services.

Posted 6/5/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
Scheduling appointments with customers
Contacting previous customers for renewal and prospective customers for new services
Maintaining and ensuring accuracy of call details

Requirements

What you’ll need

Have flexibility to work 5 days a week that includes weekend rotations
Possess the discipline to work remotely (hybrid in office and remote work schedule) once successfully approved
Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently
Have a minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus
Be proficient working with various computer programs, multiple screens at once and have the aptitude to master our in-house CSR program, as well as having good typing skills is a must
Have a geographical knowledge of our service area and/or map reading skills

Benefits

Comp & perks

Training and continuous growth support
Medical / Dental / Vision / Critical Illness and Accident plans
Short and long term disability
401k with Company Match
Paid vacation and holiday time
Referral bonus program
Discount on all services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencephone experiencedispatch experienceinbound experiencetyping skillsmap reading skills

Soft Skills

flexibilitydisciplineconflict resolutioncommunicationefficiency