ON24

Marketing Operations

• ON24 mission: help businesses bring their go-to-market strategy into the AI era via an intelligent engagement platform
• Own and evolve the company’s global MarTech stack to enable scalable growth and operational efficiency
• Serve as subject matter expert on marketing systems, driving tool selection, integrations, and process standardization
• Administer and optimize tools like Marketo, Salesforce, LeanData, ABM platforms, and other third-party MarTech
• Guide stakeholders to translate business needs into technology solutions and establish campaign and lead management workflows
• Build and document marketing system architecture, maintain enablement materials, and troubleshoot integrations and data sync issues
• Continuously audit, optimize, and look for opportunities for tech consolidation and process improvements

Senior Manager – Marketing Operations Systems and Technology

Customer Success Manager

• Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
• Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPIs
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
• Act as client point-of-contact to ensure successful execute of all client engagements
• Consistently meet project timelines and ensure client expectations are exceeded
• Partner with the ON24 Onboard ing & Launch teams to ensure new customers hit key milestones
• Assist with contract renewals, including identifying risk, deploying save plays, consulting on commercial conversations to help scope most viable solution set for upcoming renewal
• This role could also include writing and processing renewal contracts
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to improve operational processes and act as voice of the customer with those teams to drive better customer results
• Document all communication with users and accounts accurately and in a timely manner via system tools
• Ensure customer s have ongoing guidance and access to the supporting tools ON24 hosts to support enablement including; client training portal, knowledge center, platform support ticketing system (chat, email and phone)

Senior Manager – Marketing Operations Systems and Technology

Customer Success Manager - Enterprise