On Call Compliance Solutions

Growth Marketing

• Own the ongoing success, retention, and growth of a portfolio of managed services clients.
• Serve as the primary relationship manager for assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) to review service performance, security posture, compliance progress, and technology roadmaps.
• Build strong relationships with executive and operational stakeholders.
• Identify and mitigate churn risks through proactive account management.
• Drive Net Revenue Retention (NRR) and Monthly Recurring Revenue (MRR) growth across assigned accounts.
• Identify, position, and close upsell and cross-sell opportunities.
• Manage contract renewals and service agreement expansions.
• Act as a strategic advisor helping clients align technology investments with business and compliance objectives.

Inside Account Growth Manager

Engineer

• Proactively administer and maintain client environments, including Windows Server, Active Directory, Microsoft 365, Entra ID/Azure AD, virtualization platforms, backup systems, and core infrastructure; keep systems healthy, patched, monitored, and operating with minimal recurring issues and downtime.
• Own escalated support tickets and infrastructure tasks from diagnosis through completion, including root-cause troubleshooting, permissions, onboarding/offboarding, server maintenance, line-of-business application support, and small-to-mid-sized technical projects; document work clearly and communicate effectively with clients and internal teams.
• Improve client security and resilience by enforcing standards for patching, MFA, endpoint hygiene, backup verification, disaster recovery readiness, system documentation, and change control; identify risks early and recommend practical remediation steps that improve stability, security, and long-term service quality.
• Other relevant duties as assigned.

Tier 3 Engineer

Full-stack Engineer

Tech Lead

Account Manager

• Own a portfolio of client accounts with responsibility for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Manage and forecast renewals, expansions, and churn risk
• Build and execute strategic account plans aligned to client compliance roadmaps
• Act as a strategic advisor on CMMC, NIST 800-171, and compliance lifecycle progression
• Build and maintain strong executive and operational relationships within client accounts

Inside Account Growth Manager

Tier 3 Engineer

Tech Lead

Compliance Account Manager – CMMC, NIST Focus