Omwani Coffee

Account Manager

• Work closely with our senior team on day-to-day account management, organising contracts, and handling sample requests for roasters across the UK.
• Help nurture our existing partnerships by supporting meetings, checking in with roasters, understanding their growth plans, and helping spot new opportunities to support them.
• This role is mainly based in our York office (three days a week), with occasional travel to roasteries, sales events, and team meet-ups.
• Support targeted outreach (warm and cold) to UK roasters, learning our consultative approach.
• Assist in scheduling and preparing for regular in-person partner visits and cuppings (approx. twice monthly).
• Own the full sample lifecycle: inventory, preparation, and timely dispatch.
• Manage all sales activity and pipeline updates within the CRM system.
• Support contract and order administration for managed accounts.
• Collaborate with Marketing to ensure roasters receive relevant, consistent communications.
• Support wider company events and assist in organising in-territory cuppings/events.
• Track key sales activity metrics and own revenue targets from Month 6 onward.

Partnerships Manager