Customer Service Productivity
OMV
full-time
Posted on:
Location Type: Office
Location: Bucharest • Romania
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About the role
- Handle and follow-up orders from order creation to invoicing to meet customer needs.
- Assist in sales planning and process by collating data.
- Handle and follow up export documents for customs clearance.
- Keep the customer file updated.
- Handle complaints and customer requests, providing solutions and information.
- Ensure registration and customer communication according to standards.
- Process and maintain complex customer data, including contracts.
- Track various customer requests and contracts fulfillments.
- Place, cancel or adjust orders and pro-actively follow-up order income.
- Handle high volume requests via email, phone, portal, etc.
Requirements
- Bachelor’s Degree: Business Administration or similar.
- 2-3 years relevant professional experience after Bachelor.
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving objectives.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different character types.
- MS Office + SAP or other IT relevant systems (advantage).
- Advanced in English; Spanish, French, Italian or Eastern European languages is an advantage.
Benefits
- Long weekend plans are welcome - office hours end at 14.00 on Fridays.
- Health insurance covering medical treatment in various private clinics.
- Home office option if work activity allows.
- Increased vacation days based on work experience.
- Each vacation day is paid double.
- Performance rewards every three months.
- Additional days off and financial support for events like marriage, childbirth.
- Access to LinkedIn Learning and various development programs.
- Free private covered parking.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportdata collationorder processingcustoms clearancecontract managementcomplaint resolutioncustomer communicationhigh volume request handlingactive listeningCRM systems
Soft Skills
customer orientationadaptabilitycommunication skillsproblem-solvingattention to detailorganizational skillsinterpersonal skillsproactive follow-upteam collaborationtime management
Certifications
Bachelor’s Degree in Business Administration