Omnisend

Customer Support Specialist

Omnisend

full-time

Posted on:

Location Type: Remote

Location: Spain

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Salary

💰 €1,100 per month

Job Level

Junior

About the role

  • Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
  • Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
  • Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement.
  • Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences.
  • Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise.
  • Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth.
  • Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction.

Requirements

  • Fluency in English, both written and spoken.
  • Proven customer support experience, ideally in a fast-paced tech or SaaS environment (above 1yr).
  • Strong ownership mindset—you take responsibility, follow through, and deliver results.
  • Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure.
  • Excellent communication skills—clear, empathetic, and professional in all interactions.
  • Problem-solving ability with attention to detail and a proactive approach.
  • Flexibility to adapt to changing situations, schedules, and customer needs.
  • A long-term mindset—you’re looking for a stable role where you can grow with us.
Benefits
  • Gross salary starting point from 1100 EUR/month based on experience;
  • Quarterly salary reviews.
  • Unlimited learning budget for self-improvement after 3 months.
  • Private health insurance.
  • Unlimited access to psychotherapy.
  • Workstation budget (420 EUR).
  • Work anniversary gifts (like home cleaning services).
  • Attractive workations and team-led team-building events.
  • Working methods and best practices inspired by Silicon Valley’s top tech companies.
  • Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvingattention to detail
Soft Skills
ownership mindsetmaturityreliabilityexcellent communicationflexibilityproactive approach