Omnidian

Program Operations Manager

Omnidian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $83,300 - $120,000 per year

Job Level

SeniorLead

About the role

  • Identify and implement operational process and tool changes to enhance productivity and customer satisfaction.
  • Collaborate with operations, training, product, sales, marketing, business intelligence, and software teams to define and execute tool and process improvements.
  • Monitor metrics and surface early signals of inefficiencies or opportunities for improvement.
  • Establish partnerships with cross-functional teams to influence roadmaps that reduce inefficient demand and improve the customer experience.
  • Contribute to problem-solving by surfacing issues and helping to develop data-informed recommendations.
  • Support tracking of goals, metrics, and deliverables.
  • Share insights and observations that help evolve our field service strategy and execution over time.
  • Create and implement mechanisms to ensure and communicate progress, timing, and success of changes made in operational processes.

Requirements

  • 7+ years of cross functional process/service delivery experience
  • 5+ years of team management experience in customer-facing operations
  • 3+ years of working cross functionally with tech and non-tech teams
  • Experience defining process requirements and using data and metrics to determine improvements
Benefits
  • 100% of health insurance monthly premiums for employees
  • 50% for dependents
  • Performance Bonus
  • Equity Stake
  • Up to $500 annual learning reimbursement
  • 12 weeks of paid parental leave for all FTE employees (birthing and non-birthing) after 1 year
  • Four-week paid sabbatical leave after four years
  • Company-wide slack channels for support
  • Affinity groups for diverse employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process improvementdata analysismetrics trackingoperational efficiencycustomer satisfactionservice deliveryproblem-solvingcross-functional collaborationtool implementationgoal tracking
Soft Skills
leadershipcommunicationcollaborationinfluencingproblem-solvinginsight sharingadaptabilitystrategic thinkingcustomer focusteam management