Omni Family Health

IT Support

• Under direction from the Director of Information Systems, responsible for managing and supervising the Network Administrators, Systems Administrators and other key infrastructure towards the IS departments goals and objectives as a whole and in fill support of Omni Family Health's (OFH's) mission and strategic goals
• Provides oversight and direction of network administration, network equipment and systems (Configuration, Monitoring, and Maintenance)
• Designs and manages primary, secondary, and tertiary networks with automated failovers to maintain continuity of medical services
• Provides oversight and direction of administration of the Information Security systems to ensure HIPAA compliance (Configuration, Monitoring, and Maintenance)
• Provides oversight and direction of administration of Server Systems, Data Storage systems (SANs), Server Virtualization, Back-Up systems, Cloud services, and Snapshots for redundancy
• Provides oversight and direction of network access to include VPNs, MPLS connections, WAP and outside partners
• Coordinates and manages network cabling for new facilities and re-models from the demarc to the switches (to include neat and labeled rack cable management)
• Provides oversight and direction of administration of network exterior perimeter security (Web-filters, Anti-Virus/Malware systems, IDS/IPS, Firewalls, VPN, DMZ)
• Provides oversight and direction of administration of interior network security (Wi-Fi) networks, VLANs, Router Protocols, Admin Accounts, Least Privilege, etc
• Provides oversight and direction of administration of Data Security Anti-Virus, Malware, Encryption, Rights Management, DLP
• Provides oversight and direction of administration of Security Event and Incident Management (SEIM) from logs and notifications related to IDS/IPS, Firewall logs, Web filters, Anti-virus Alerts, Zero Day attacks, and other network security systems
• Manages Change Control process and documentation to reduce outages
• Manages Outage protocols and procedures in the Network and Systems teams
• Supervise the development, maintenance, and testing of the IT Disaster Recovery Plan and Technology Continuity Plan for Networks and Systems
• Review and Propose updates to Employee Information Security and Data Use Policies
• Manage Network, Server, and System Hardware and Software maintenance renewals
• Researches new technologies and prepares written proposals with sound justifications and options
• Oversees the Data Centers and Data Closets for correct installation, cable management, documentation, maintenance, and organization of mounted/installed equipment
• Develops Service Level Agreement to the organization and escalation procedures
• Supervises and assigns work to staff
• May provide after-hours support as needed
• Performs other job-related work as required

IT Infrastructure Manager