Omilia - Conversational Intelligence

Solutions Consultant

Omilia - Conversational Intelligence

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

AWSCloud

About the role

  • Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria.
  • Lead discovery workshops with prospects to surface requirements and translate them into tailored solution architectures.
  • Design and deliver compelling, scenario-based product demonstrations that speak directly to customer use cases.
  • Review and respond to RFPs, ensuring Omilia technology and services are represented with precision and impact.
  • Serve as a trusted technical advisor throughout the entire evaluation and solution design process.
  • Map customer use cases to existing Omilia Customer Journeys approved by Product and Delivery.
  • Collaborate with customers, prospects, Product, and Delivery to propose custom Customer Journeys where needed.
  • Bridge technical concepts and business value — making complex voice AI capabilities accessible to non-technical stakeholders.
  • Show customers how to build and develop applications using Omilia technology and services.
  • Work with the Omilia Product team to address use cases not yet covered by existing technology and services.
  • Edit Scopes of Work and ensure that commercial documentation accurately reflects Omilia's offerings.
  • Collaborate with Product, Delivery, and Marketing to feed customer insights back into the roadmap.
  • Support smooth customer handoffs from Sales to Delivery, maintaining continuity and trust.

Requirements

  • Proven experience in a Technical Sales, Pre-Sales, or Solutions Consulting role.
  • Fluency in German (native or near-native) and English — written and verbal.
  • Strong working knowledge of voice IVR, conversational AI, or related technologies.
  • Solid understanding of SaaS architecture, APIs, and enterprise technology stacks.
  • Exceptional client-facing skills: discovery, presentation, and solution storytelling.
  • Strong commercial acumen — you understand the Sales process and know how to support it.
  • Ability to think on your feet under pressure and turn complex questions into clear answers.
  • Willingness to travel within the European region as needed.
  • Nice to Have
  • Experience with AWS Connect, Genesys Cloud, NICE CXone, or RingCentral contact center platforms.
  • Knowledge of networking (e.g. MPLS/VPN) and telephony (e.g. SIP) protocols.
  • Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations.
  • Experience navigating enterprise sales cycles in the DACH market.
  • Additional European languages — Greek is a bonus!
  • Domain expertise in a specific industry vertical.
Benefits
  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
voice IVRconversational AISaaS architectureAPIsenterprise technology stacksAWS ConnectGenesys CloudNICE CXoneRingCentralnetworking protocols
Soft Skills
client-facing skillsdiscoverypresentationsolution storytellingcommercial acumenproblem-solvingcommunicationcollaborationadaptabilitytrust-building