Omie

Junior Technical Support Analyst – Payroll

Omie

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

Tech Stack

ERP

About the role

  • Provide support to OneFlow customers via chat or phone;
  • Perform remote access to customers' machines to assist when necessary;
  • Create step-by-step guides for system procedures in image and text formats or videos to address customer questions;
  • Escalate systemic issues and problems that appear unsolvable to the Product Specialists team for validation and resolution;
  • Redirect any chat or phone call that is outside your area of expertise to the appropriate department to help the customer resolve their issue in the right place;
  • Work consultatively and provide empathetic, human-centered service to all.

Requirements

  • Currently studying or graduated in Business Administration, Accounting, or any technology- or business-related course;
  • Minimum of 1 year of customer service experience required;
  • Required experience handling multiple concurrent customer interactions;
  • Experience with ERP systems is desirable;
  • Required experience with payroll.
Benefits
  • Flexible benefit/meal voucher: R$ 45.00 per business day.
  • Home office allowance.
  • Need to work on-site? We provide transportation vouchers. For those commuting by train/metro, a shuttle is available from the station to the office.
  • Bradesco health plan.
  • Pharmacy assistance.
  • Childcare assistance.
  • Birthday day off so you can celebrate as you wish!
  • Access to partner apps for accredited gyms to support physical health and well-being.
  • Partnerships with online therapy and meditation platforms to support mental health.
  • Partnership with SESC - Credencial Plena.
  • Exclusive discounts at top universities and educational institutions for undergraduate, postgraduate and MBA courses, plus free access to Omie Academy for employees.
  • Partnership with in-company English courses.
  • Insurance discount program.
  • Swile Shop: exclusive discounts platform.
  • Partnership with Dell.
  • Travel benefits.
  • Life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceremote access supportcreating guideshandling multiple interactionsexperience with ERP systemspayroll experience
Soft Skills
empathetic servicehuman-centered serviceconsultative approach