Omie

Senior CS Ops Analyst

Omie

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Work on the Revenue Operations team with a strong understanding of Customer Success operations in SaaS companies.
  • Structure, monitor and communicate the area’s main metrics.
  • Translate metrics into clear analytical narratives to support leadership’s strategic decisions and the evolution of the CS operation.
  • Monitor and govern key Customer Success indicators.
  • Ensure conceptual consistency and reliability in metric interpretation.
  • Support the planning and development of Customer Success metrics.
  • Prepare executive reports that synthesize results and trends of the Customer Success operation.
  • Build and deliver performance presentations for leadership and partner teams.
  • Support the definition and evolution of Customer Success KPIs.
  • Collaborate with Customer Success, Retention, Revenue Operations, BI and other company teams.

Requirements

  • Bachelor's degree completed.
  • Experience in Operations, Sales Ops, Revenue Ops, CS Ops or related areas.
  • Knowledge of SQL.
  • Advanced Excel skills.
  • Experience with data analysis, KPI tracking and planning.
  • Ability to translate analyses into executive presentations.
  • Proactivity and strong sense of ownership in conducting analyses and deliverables.
  • Strong executive communication skills.
  • Desirable:
  • Experience with the Databricks platform.
  • Knowledge of Python or R.
  • Experience with report automation and/or analytical routines.
  • Familiarity with Business Intelligence tools.
Benefits
  • Flexible benefit / meal allowance: R$45.00 per working day.
  • Home office allowance.
  • Need to work on-site? We provide a transportation voucher (vale-transporte). For employees commuting by train/metro, we offer a shuttle from the station to the office.
  • Bradesco health plan.
  • Amil Dental dental plan.
  • Pharmacy assistance.
  • Childcare assistance.
  • Birthday day off to celebrate as you wish.
  • Partner apps for accredited gyms to support physical well-being.
  • Partnerships with online therapy and meditation platforms for mental health support.
  • Partnership with SESC - Credencial Plena.
  • Exclusive discounts at leading universities and educational institutions for undergraduate, graduate and MBA programs, and free access to Omie Academy for employees.
  • Partnership for in-company English courses.
  • Insurance discount program.
  • Swile Shop: platform offering exclusive discounts.
  • Partnership with Dell.
  • PPRL.
  • Travel benefits.
  • Life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLExceldata analysisKPI trackingreport automationanalytical routinesPythonRDatabricks
Soft Skills
executive communicationproactivityownershipanalytical narrative translation
Certifications
Bachelor's degree