Omie

Junior Technical Support Analyst – Omie POS

Omie

full-time

Posted on:

Location Type: Remote

Location: Brasil

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Job Level

Junior

About the role

  • Provide customer support to Omie POS clients via chat and phone.
  • Perform remote access to customers' machines to assist them when necessary.
  • Create step-by-step guides for procedures performed in the system in image and text formats or videos to resolve customer questions.
  • Escalate systemic issues and problems that appear to have no solution to the Product Specialists team for validation and resolution.
  • Redirect any chat or phone inquiry that falls outside your area to the appropriate department to help the customer resolve their issue in the right place.
  • Work in a consultative manner and provide a personalized, human-centered customer experience for all.

Requirements

  • Bachelor's degree completed or in progress in Business Administration or any program in the technology or business field.
  • Required experience in B2B customer support.
  • Knowledge of POS (point-of-sale) products is a plus.
  • Proficiency in Microsoft Office is desirable.
  • Availability for a 5x2 shift schedule (variable Saturdays) from 13:20 to 23:00.
Benefits
  • Flexible benefit / meal allowance: R$40.00 per workday.
  • Home office allowance.
  • Need to work on-site? We provide commuter transportation (vale-transporte). For those arriving by train/metro, a shuttle is available from the station to the office.
  • Bradesco health insurance.
  • Amil Dental dental plan.
  • Pharmacy assistance.
  • Childcare assistance.
  • Birthday day off so you can celebrate as you wish!
  • To support physical health and well-being, we partner with apps that provide access to accredited gyms.
  • For mental health and relaxation, we have partnerships with online therapy and meditation platforms.
  • Partnership with SESC – Credencial Plena membership.
  • Exclusive discounts at leading universities and educational institutions for undergraduate, graduate and MBA programs. Free access to Omie Academy for employees.
  • Partnerships with in-company English courses.
  • Insurance discount programs.
  • Swile Shop: platform for exclusive discounts.
  • Partnership with Dell: coupons up to R$2,000.
  • Profit-sharing program (PPRL).
  • Travel benefits.
  • Life insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B customer supportPOS productsMicrosoft Office
Soft skills
customer supportconsultative mannerhuman-centered customer experience
Certifications
Bachelor's degree in Business Administration