Onsite Support Specialist
Olympus Corporation of the Americas
full-time
Posted on:
Location Type: Office
Location: Joplin • Montana • United States
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Job Level
About the role
- Provide customer support of Olympus equipment in the Operating Room and/or other specified departments.
- Focus on managing all relevant equipment and providing basic troubleshooting.
- Provide training for proper care and handling of Olympus equipment.
- Assist Olympus personnel with the installation of equipment.
- Coordinate schedules with audiovisual providers and boom manufacturers for installation.
- Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
- Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
- Provide clinical equipment management support on all Olympus equipment (pre-intra & post-op).
- Evaluate and resolve equipment malfunctions as necessary.
- May include basic electronic troubleshooting.
- Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs.
- Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing.
- Work with the Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
- Follow procedures to notify, track, and report lost or damaged equipment.
- Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs.
- Monitor and report the Customer's Olympus repair expenditures.
Requirements
- Associate's degree or equivalent relevant experience required.
- Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
- Solid working knowledge of electronics and audiovisual equipment.
- Basic computer skills, including Microsoft Office; strong verbal and written communication skills.
- Must be comfortable with public speaking, delivering an in-service/demonstration to a group.
- Must possess a high degree of self-reliance, initiative, and creativity.
- Excellent work ethic, proven self-starter with excellent time management skills, with the ability to use independent judgment and critical thinking effectively.
- Eager to learn and grow, accept and apply feedback.
- Consistently delivering superior customer service.
- Travel less than 20% annually.
- Must have a valid driver's license.
- Potential overnight and air travel.
- Ability to work flexible hours as needed in a 40 hours work week.
- Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.
Benefits
- Competitive salaries, annual bonus and 401(k)* with company match
- Comprehensive medical, dental, vision coverage effective on start date
- 24/7 Employee Assistance Program
- Free live and on-demand Wellbeing Programs
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance*
- 12 Paid Holidays
- On-Site Child Daycare, Café, Fitness Center**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingequipment managementroutine maintenanceelectronic troubleshootingpre-use inspectionfunctionality testingaudiovisual equipment knowledgecustomer supportinstallation assistanceclinical equipment support
Soft skills
verbal communicationwritten communicationpublic speakingself-relianceinitiativecreativitytime managementindependent judgmentcritical thinkingcustomer service
Certifications
Associate's degreevalid driver's license