Olo

Senior Product Manager, Loyalty

Olo

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $136,000 - $195,000 per year

Job Level

Senior

About the role

  • Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
  • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
  • Lead the integration of acquired Loyalty solution throughout Olo’s broader product suite while building new market-leading features
  • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
  • Known expert on multiple products, customers, user personas and their respective pain points.
  • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
  • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
  • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
  • Ensure economic viability by managing budget, securing executive approval for major cost increases, and owning pricing and packaging initiatives for product line
  • Identify opportunities to leverage AI throughout product development life cycle and build solutions throughout product suite where applicable
  • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
  • Future opportunity to manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
  • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

Requirements

  • Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience.
  • 5+ years of experience in a software Product Management role.
  • Experienced track record of consistently delivering on your team's quarterly product objectives.
  • Experience with POS integrations, restaurant loyalty programs, and/or hospitality industry vertical is a huge plus.
  • Able to collaborate with and influence senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives.
  • Able to present complex ideas clearly and persuasively, navigate organizational dynamics, and build strong relationships at all levels of the organization.
  • Able to leverage a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress.
  • Lead changes as new information arises, making sound tradeoff decisions to support customer and business needs.
Benefits
  • 20 days of paid time off
  • 10 sick days
  • 11 holidays
  • Year-end closure
  • Health, dental, and vision coverage for yourself and your family
  • 401k match
  • Remote-office stipend
  • Generous parental leave plan
  • Volunteer time off
  • Gift matching policy
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsproduct development methodologiesbudget managementfeature launch planningAI integrationPOS integrationsrestaurant loyalty programsproduct strategybusiness case developmentKPI achievement
Soft Skills
initiativecontinuous improvementrelationship buildingcommunicationinfluencecollaborationproblem-solvingstakeholder managementmentoringdecision-making
Certifications
Bachelor’s Degree