Product Manager

• Own the end-to-end card-present payments experience, including defining strategy across software, third-party integrations, and hardware.
• Balance payment processing, customer experience, fraud prevention, and customer experience in card-present transaction flows.
• Serve as the product lead for key payments and POS partners, influencing roadmaps and navigating platform constraints.
• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas, and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations.
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing the budget and securing executive approval for major cost increases.
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

Senior Product Manager – Pay

• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Lead the integration of acquired Loyalty solution throughout Olo’s broader product suite while building new market-leading features
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing budget, securing executive approval for major cost increases, and owning pricing and packaging initiatives for product line
• Identify opportunities to leverage AI throughout product development life cycle and build solutions throughout product suite where applicable
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Future opportunity to manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

Senior Product Manager, Loyalty

Frontend Engineer

• Join as an intermediate Front End Software Engineer on the ‘Serve’ team.
• Build consumer facing experiences for major restaurant brands.
• Collaborate with Product to refine requirements and shape solutions.
• Write clean, maintainable code and participate in peer code reviews.
• Assist in the deployment and monitoring of services.

Front End Engineer

• Join as a Senior Front End Software Engineer on the ‘Serve’ team, part of the wider ‘Order’ engineering group.
• Build consumer-facing experiences that delight millions of customers while providing customised experiences per brand.
• Coordinate delivery of large-scale features and projects, ensuring alignment with business objectives.
• Provide mentorship and technical leadership to both junior and senior engineers, fostering a culture of continuous improvement.
• Collaborate closely with Product, Design, and other stakeholders to shape requirements, making architectural and technical decisions.

Senior Front End Software Engineer

Account Executive

• Qualify and close inbound opportunities with prospective restaurant brands with 5-15 locations.
• Drive awareness of Olo products and services to an assigned “Book of Business” and book meetings to explore sales opportunities.
• Deliver a unified vision of Olo’s Order, Pay, and Engage solutions, and present a recommended proposal for each prospect based on a thorough understanding of their business model, technology stack, and growth plans.
• Build and manage key stakeholders and "champions" through multi-threading within target organizations.
• Conduct high-impact product demonstrations (video conference or face-to-face) showcasing how Olo solutions help brands deliver personalized hospitality at scale while driving incremental revenue.
• Coordinate customer meetings and deliver timely recaps with associated follow-up materials.
• Manage the full sales cycle, from initial discovery and qualifying competitive threats to final contract negotiations.
• Partner with the Deployment and Customer Success teams to ensure seamless program launches that meet client expectations.
• Maintain a consistent pipeline to meet and exceed monthly/quarterly revenue and new client acquisition goals.

Commercial Account Executive

Product Designer

• Define the "Mission Control" for our restaurant partners.
• Shape the dashboard experience that empowers hundreds of brands to turn millions of guest interactions into meaningful and long-term relationships.
• Partner with Product and Engineering to transform complex analytics and configuration workflows into a seamless and intuitive narrative.
• Give operators the clarity and confidence they need to make high-stakes business decisions every day.

Senior Product Designer, B2B

• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations.
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing budget and securing executive approval for major cost increases.
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
• Manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

Senior Product Manager

Full-stack Engineer

• Develop, scale, and monitor solutions and services that facilitate the transmission of online orders to our customers.
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively.
• Champion best practices in software development, agile methodologies, and continuous improvement.