Financial Planning and Analysis

• Operate as the FP&A subject matter expert on Pigment, improving our existing infrastructure to efficiently forecast revenue and expense, and maintain the 3 financial statements.
• Act as a liaison between FP&A and MeltOne, a 3rd party advisory firm helping accelerate our transition from Google Sheets to Pigment.
• Collaborate with Business Analytics to drive automated reporting out of Snowflake (leveraging Pigment data) to drive Monthly Reporting Pack (MRP) reporting for Thoma Bravo.
• Lead data transfers between models and reporting packages on a monthly cadence, ensuring pixel-level formatting consistency and zero-error data integrity across all materials.
• Drive monthly actuals-to-budget reporting, including Revenue and Expense variance analysis.
• Support revenue forecast updates by maintaining key assumptions around revenue drivers (bookings, active locations, order volumes, churn) within Pigment.
• Assist with ad-hoc requests from Budget owners. Support other ad-hoc requests covering: bonus attainment calcs, cash forecasting, headcount reconciliation, etc.
• Assist in reconciling contracted ACV in Salesforce to recognized revenue in Pigment, flagging discrepancies and partnering with Business Analytics, RevOps, and Billing to resolve.
• Partner with People Ops on a variety of merit and bonus related Budgeting matters, and all Budget owners in support of the FY27 Budget.
• Work with FP&A team members to identify and implement best practices, driving toward better efficiency with our tools and simplification of cross-departmental processes.

Senior Financial Analyst

Technical Recruiter

• Own end-to-end talent searches from first candidate contact through offer stage, including research and outreach, understanding the talent landscape, communicating status to hiring manager/stakeholders, negotiations, and providing an excellent candidate experience.
• Be a consultative advisor to the business, leading strategic discussions to build teams holistically and guiding hiring teams on interviewing and hiring best practices.
• Coordinate candidate communication regarding interview logistics and provide necessary information, and ensure a positive and professional experience for candidates throughout the interview process.
• Schedule interviews (phone screens, video calls) between candidates and the hiring team in a timely and efficient manner, managing calendar availability across multiple stakeholders.
• Employ creative sourcing strategies to identify and engage top technical talent for roles across Engineering and Development.
• Proactively source quality candidates and build active talent pipelines.
• Actively strive to increase diversity within our talent pipelines through targeted sourcing and engagement.
• Track and maintain accurate and up-to-date candidate information within our Applicant Tracking System (ATS), Lever.
• Use data and analytics to track sourcing effectiveness and identify areas for improvement in our strategies.

Contract Technical Recruiter

Attorney

• Develop and continue to implement AI-forward legal tools and processes for contract review, vendor management, and playbook deployment
• Build and maintain workflows with AI and other tools such as Jira for legal request intake, approval and reporting
• Serve as the primary administrator for the contract lifecycle management system
• Lead the evaluation, selection, and implementation of legal technology solutions
• Assist with privacy program operations
• Establish and monitor metrics to demonstrate Legal’s impact on the business
• Lead cross-functional projects across the legal department
• Support reporting, policy implementation, and compliance tracking efforts
• Identify opportunities to enhance legal operations processes and implement scalable solutions
• Draft and maintain SOPs, playbooks, and self-service resources for recurring legal processes
• Maintain organized filing systems for regulatory and corporate compliance materials
• Manage Legal team knowledge resources in Confluence

Senior Legal Operations Specialist

Creative Strategist

• Set and drive the overall design strategy for Olo's Marketing organization, establishing creative vision and priorities aligned with business objectives
• Provide strategic design direction across the Marketing team, influencing how Olo presents itself to customers, prospects, and the market
• Mentor and support one designer on your team, and collaborate with them to set a strategic direction for their own projects
• Lead the evolution of Olo's visual identity standards, ensuring our brand remains modern, differentiated, and resonant with our audiences
• Champion and enforce brand guidelines and a comprehensive design language system across the organization and agency partners, serving as the final authority on visual consistency and quality
• Serve as the hands-on design lead for many of Olo's most critical and visible projects, including Beyond4 (our annual customer conference) and the company website
• Collaborate with stakeholders to scope projects, determine priorities, and set realistic timelines
• Establish project management best practices for the creative team and workflows to ensure timely, high-quality delivery
• Drive innovation and continuous improvement in design processes, staying current with industry trends and best practices
• Manage the team's design tools, software licenses, and vendor relationships
• Oversee and optimize the creative budget, ensuring efficient allocation of resources
• Negotiate and manage contracts with design agencies, freelancers, and other creative vendors

Creative Lead

Product Manager

• Own the end-to-end card-present payments experience, including defining strategy across software, third-party integrations, and hardware.
• Balance payment processing, customer experience, fraud prevention, and customer experience in card-present transaction flows.
• Serve as the product lead for key payments and POS partners, influencing roadmaps and navigating platform constraints.
• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas, and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations.
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing the budget and securing executive approval for major cost increases.
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

Senior Product Manager – Pay

• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Lead the integration of acquired Loyalty solution throughout Olo’s broader product suite while building new market-leading features
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing budget, securing executive approval for major cost increases, and owning pricing and packaging initiatives for product line
• Identify opportunities to leverage AI throughout product development life cycle and build solutions throughout product suite where applicable
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Future opportunity to manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

Senior Product Manager, Loyalty

Frontend Engineer

• Join as an intermediate Front End Software Engineer on the ‘Serve’ team.
• Build consumer facing experiences for major restaurant brands.
• Collaborate with Product to refine requirements and shape solutions.
• Write clean, maintainable code and participate in peer code reviews.
• Assist in the deployment and monitoring of services.

Front End Engineer

• Join as a Senior Front End Software Engineer on the ‘Serve’ team, part of the wider ‘Order’ engineering group.
• Build consumer-facing experiences that delight millions of customers while providing customised experiences per brand.
• Coordinate delivery of large-scale features and projects, ensuring alignment with business objectives.
• Provide mentorship and technical leadership to both junior and senior engineers, fostering a culture of continuous improvement.
• Collaborate closely with Product, Design, and other stakeholders to shape requirements, making architectural and technical decisions.