Product Manager

• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations.
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing budget and securing executive approval for major cost increases.
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
• Manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

Senior Product Manager

Full-stack Engineer

• Develop, scale, and monitor solutions and services that facilitate the transmission of online orders to our customers.
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively.
• Champion best practices in software development, agile methodologies, and continuous improvement.

Senior Software Engineer

Security Engineer

• Guide and coach Olo’s Blue Team on Information Protection, Incident Detection and Response and Service Delivery.
• You will provide strategic and technical oversight to the team and the program.
• Technically lead a team of security engineers and analysts who hunt, detect, and respond to internal and external threats.
• Collaborate with customers and partners to strengthen their security posture.
• Drive ongoing optimizations by implementing new technologies, replacing technologies, addressing evolving threats, scaling practices and automating security activities.
• Ultimately you will keep team member and customers data safe by identifying and mitigating vulnerabilities and risks by providing actionable guidance to product teams.

Staff Security Engineer, Blue Team

General Counsel

• Draft, review, and negotiate customer agreements for software and professional services, including MSAs, SOWs, and amendments
• Review and negotiate vendor contracts and NDAs
• Maintain contract templates and playbooks
• Provide training to business teams
• Support implementation of contract management systems and legal technology
• Respond to cross-functional inquiries on contract interpretation
• Stay informed and up to date on relevant legal and regulatory changes
• Work closely with the revenue-generating teams and proactively establish relationships with other departments
• Lead and participate in projects to increase the efficiency of commercial legal support and help scale the commercial legal function

Commercial Counsel

Engineering Manager

• Manage execution of engineering projects, meeting deadlines and maintaining quality standards.
• Drive the identification, prioritisation, and resolution of technical debt by collaborating with teams to assess its impact, partnering with the product team to integrate remediation into project planning, and communicate outcomes to leadership, ensuring balance with feature development and sustainable system architecture.
• Own and execute on your team's product roadmap, aligning it with long-term business objectives.
• Develop and implement new processes to address business needs.
• Keep the team competitive by adopting new technologies and industry best practices.
• Ensure engineering teams work effectively with other functions to meet business goals.
• Deliver systems that meet performance, scalability, and quality standards, consistently delivering reliable solutions.
• Regularly evaluate team performance and quality, driving necessary improvements.
• Resolve major technical issues, acting as the main point of escalation for stakeholders.
• Work with clients and partners to address technical needs, resolve challenges, and ensure effective solutions.