Oleria

Implementation Specialist

• End-to-end technical implementations for enterprise customers: discovery, integration architecture, configuration, testing, go-live, and handoff to customer success
• Integration engineering across customer identity ecosystems: Okta, Azure AD/Entra, AWS IAM, Google Workspace, SailPoint, ServiceNow, and other IdPs and IGA platforms
• Deployment playbooks and configuration templates that make every subsequent implementation faster and more predictable
• Migration plans for customers displacing legacy IGA platforms—mapping existing policies, roles, and workflows to Oleria’s architecture
• Technical documentation: architecture diagrams, integration specs, runbooks, and troubleshooting guides that customer IT teams can operate from
• Product feedback grounded in deployment reality—not feature requests, but patterns and evidence from customer environments that shape the roadmap
• POC and proof-of-value environments that demonstrate Oleria’s capabilities against customer-specific identity challenges during the sales cycle

Senior Implementation Engineer

Customer Success Manager

• Onboarding and implementation programs that get enterprise customers to first value in weeks, not months—including success milestones, deployment playbooks, and stakeholder alignment
• Operationalization frameworks: maturity models, adoption scorecards, and “what’s next” guides that help customers see the full value of the platform
• Expansion playbooks that identify when customers are ready to grow—from platform to IGA, from one team to many teams, from initial deployment to full coverage
• Customer health monitoring using product usage data, engagement signals, and relationship depth—proactively addressing risk before it becomes churn
• Customer proof assets in partnership with product marketing: case studies, reference programs, joint conference appearances, customer advisory board participation
• Synthesized customer feedback that shapes product roadmap priorities—not anecdotes, but patterns and evidence that engineering and product can act on
• Renewal execution: you own the commercial conversation because you’ve built the trust and demonstrated the value

Senior Implementation Engineer

Senior Customer Success Lead