Senior Customer Success Lead

Oleria

Senior Customer Success Lead driving enterprise customer success for leading identity security solutions provider. Onboarding, operationalization, and expansion of Fortune 500 customer relationships.

Posted 4/22/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $140,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCyber Security

About the role

Key responsibilities & impact

Onboarding and implementation programs that get enterprise customers to first value in weeks, not months—including success milestones, deployment playbooks, and stakeholder alignment
Operationalization frameworks: maturity models, adoption scorecards, and “what’s next” guides that help customers see the full value of the platform
Expansion playbooks that identify when customers are ready to grow—from platform to IGA, from one team to many teams, from initial deployment to full coverage
Customer health monitoring using product usage data, engagement signals, and relationship depth—proactively addressing risk before it becomes churn
Customer proof assets in partnership with product marketing: case studies, reference programs, joint conference appearances, customer advisory board participation
Synthesized customer feedback that shapes product roadmap priorities—not anecdotes, but patterns and evidence that engineering and product can act on
Renewal execution: you own the commercial conversation because you’ve built the trust and demonstrated the value

Requirements

What you’ll need

5–8 years in customer success, solutions consulting, or technical account management in B2B enterprise SaaS—ideally in cybersecurity, identity, or infrastructure software
Hands-on experience with identity platforms: Okta, Azure AD/Entra ID, AWS IAM, Google Workspace, or similar. You understand authentication protocols (SAML, SCIM, OAuth/OIDC) and how enterprise identity ecosystems connect
You’ve owned enterprise relationships at $100K+ ACV. You know how to navigate multi-stakeholder environments, manage executive relationships, and drive consensus across CISOs, IT directors, and technical teams
Deep comfort with technical products. You can understand identity governance workflows, access policies, and integration architectures well enough to advise customers on deployment strategy—not just relay tickets to engineering
You’ve driven expansion revenue, not just retention. You see the signals that indicate a customer is ready to grow, and you know how to have that conversation without it feeling like a sales pitch
Experience building CS programs from early stage—onboarding playbooks, health scoring, success frameworks. At our stage, you’re not inheriting a mature machine; you’re building it
You use AI tools to accelerate your work—summarizing customer calls, analyzing usage patterns, drafting QBR materials, identifying expansion signals. This is how you operate at scale with a lean team
You write and present well. QBRs, executive reviews, and operationalization guides are your work product—and they need to be sharp enough to present to a Fortune 500 CISO
You genuinely care about customer outcomes, not just metrics. The best CS people are the ones whose customers call them when something goes right, not just when something goes wrong

Benefits

Comp & perks

Compensation that reflects your value – We strive to offer compensation that matches leading companies in our industry, because exceptional talent deserves exceptional recognition.
Health coverage you can count on – Your wellbeing matters. We cover 100% of medical, dental, and vision premiums for you, and contribute generously toward coverage for your family.
Protection and peace of mind – Life, short-term disability, and long-term disability insurance are on us, so you can focus on what matters most.
Time for what matters – Whether you're welcoming a new child (12 weeks fully-paid parental leave), recharging with our flexible PTO, or enjoying 13 paid holidays, we support your life beyond work.
A culture that brings out your best – Join a team where everyone takes initiative and accountability for our shared success. You'll be surrounded by colleagues who ask bold questions, challenge assumptions, and never stop learning. Here, individual brilliance amplifies through collective impact as we collaborate to achieve what none of us could alone. This is where your growth and our mission become one.

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Hard Skills & Tools

customer successsolutions consultingtechnical account managementidentity platformsauthentication protocolsidentity governance workflowsaccess policiesintegration architecturesexpansion revenuehealth scoring

Soft Skills

stakeholder alignmentrelationship managementconsensus buildingcommunicationcustomer advocacypresentation skillstrust buildinganalytical thinkingproblem solvingcustomer outcome focus