Accommodation Manager
OKKO HOTELS
full-time
Posted on:
Location Type: Office
Location: France
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Tech Stack
About the role
- Oversee cleanliness and maintenance of the entire property (guest rooms, public areas, back-of-house, event spaces)
- Organize and supervise housekeeping teams
- Oversee external cleaning contractors and monitor service quality
- Manage contract compliance and invoicing for external providers
- Ensure compliance with hygiene, safety and maintenance standards
- Supervise daily front desk operations
- Ensure high-quality guest reception and customer journey
- Oversee check-in and check-out procedures
- Control individual and group billing
- Manage reservations, daily closings and reporting
- Manage and follow up on outstanding payments in coordination with management
- Handle guest complaints professionally
- Control commissions for travel agencies, OTAs and groups
- Verify contractual compliance and rate conditions
- Monitor and control cash and payment collections
- Contribute to operational cost optimization
- Establish and monitor financial performance indicators
- Control resources used (amenity products, linens, consumables)
- Manage stock, inventories and ordering of amenity products
- Optimize accommodation and housekeeping costs
- Track and analyze cost ratios per occupied room
- Proactively propose measures to improve profitability
- Supervise daily operations of the Club/Lounge
- Ensure implementation and quality of service
- Coordinate operational teams
- Ensure procedures and service standards are followed
- Manage, train and motivate accommodation, front desk and lounge teams
- Create schedules and optimize human resources
- Ensure a guest experience in line with 4-star standards
- Actively contribute to guest satisfaction and loyalty
- Act as an ambassador for the property's values and brand image
Requirements
- Degree in hospitality, hotel management or equivalent
- Proven experience in a similar position such as Accommodation Manager, Front Office Manager or Executive Assistant
- Strong command of Front Office and Back Office operations
- Good knowledge of 4-star and 5-star hotel standards
- Experience managing housekeeping and coordinating external service providers
- Proven financial management and control skills: individual and group billing, tracking outstanding payments, managing travel agency/OTA/group commissions, and analyzing costs and cost-per-occupied-room ratios
- Proficient in inventory, purchasing and resource management (amenities, consumables, linens)
- Comfortable with IT tools and hotel software (PMS, Excel, reporting)
- Ability to supervise, motivate and unite multidisciplinary teams
- Strong organizational skills, rigor and analytical mindset
- Excellent presentation and strong customer service orientation
- Hands-on leadership, responsiveness and ability to manage priorities
- Fluency in French and English is required (additional languages appreciated).
Benefits
- 50% public transport reimbursement
- Gift vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial managementbillingcost analysisinventory managementresource managementhousekeeping managementguest receptionoperational cost optimizationcontract compliancescheduling
Soft skills
leadershiporganizational skillscustomer service orientationanalytical mindsetmotivationteam coordinationresponsivenessproblem-solvingcommunicationpresentation
Certifications
degree in hospitalitydegree in hotel management