OKKO HOTELS

Director

• Piloter la performance globale de l’hôtel en lien avec les équipes support OKKO HOTELS, les propriétaires et les équipes terrain
• Manager engagé(e), gestionnaire rigoureux(se) et développeur(se) de business
• Garantir la rentabilité, la qualité de service et le développement commercial de l’établissement
• Recruter, former, motiver et accompagner les équipes dans une logique de performance durable
• Superviser l’ensemble des activités de l’hôtel
• Élaborer, analyser et exploiter les tableaux de bord d’activité
• Développer et optimiser le chiffre d’affaires selon les objectifs définis
• Garantir un haut niveau de satisfaction client

Directeur d'Hôtel

Full-stack Engineer

• Take charge of the hotel's technical and IT installations and provide staff training (fire safety)
• Ensure the proper operation and maintenance of all hotel technical installations in collaboration with hotel and housekeeping teams
• Implement rigorous tracking of requests from the front desk and housekeeping teams
• Resolve issues promptly and collaboratively
• Carry out minor maintenance work
• Advise the hotel manager on the need for specialized interventions
• Ensure follow-up on Guarantees of Perfect Completion (post-construction warranty matters)
• Establish and maintain a preventive maintenance plan
• Manage maintenance contracts and relationships with subcontractors
• Propose improvements for the upkeep of the building and furniture
• Implement and monitor the sanitary logbook (including water hygiene procedures)
• Organize and track safety and fire training for all hotel staff
• Keep the hotel's safety register up to date
• Monitor and optimize energy consumption

Technical Manager

• Coordinate all pre-opening phases in liaison with headquarters (scheduling, recruitment, purchasing, systems, compliance)
• Develop and implement operational standards, procedures, checklists and routines
• Oversee recruitment, training and upskilling of teams prior to opening
• Ensure control of the project in terms of costs, timelines, quality and regulatory compliance
• Define and deploy the commercial strategy during the pre-opening phase
• Lead pre-marketing activities: prospecting, site visits, partnerships, trade shows and local events
• Develop key segments: MICE, corporate and local tourism
• Build a solid client and partner base prior to opening
• Act as the property’s ambassador with Marseille’s economic and institutional stakeholders
• Recruit, structure and lead the team with exemplary conduct and close engagement
• Foster a culture of service, quality and performance
• Ensure a harmonious workplace environment and compliance with HR standards — particularly regarding the internalization of the housekeeping department (first OKKO hotel to internalize)
• Support the development of skills and autonomy among staff
• Manage the pre-opening budget and subsequently the operational budget
• Maintain and update dashboards and management tools specific to the opening
• Ensure compliance with regulatory, hygiene and safety standards
• Maintain the quality and consistency of the OKKO product in a new property
• Deploy OKKO HOTELS 4-star standards from day one of operations
• Create a seamless, warm and distinctive guest experience
• Monitor quality indicators and implement necessary action plans

Hotel Manager – Hotel Opening

Manager

• Oversee cleanliness and maintenance of the entire property (guest rooms, public areas, back-of-house, event spaces)
• Organize and supervise housekeeping teams
• Oversee external cleaning contractors and monitor service quality
• Manage contract compliance and invoicing for external providers
• Ensure compliance with hygiene, safety and maintenance standards
• Supervise daily front desk operations
• Ensure high-quality guest reception and customer journey
• Oversee check-in and check-out procedures
• Control individual and group billing
• Manage reservations, daily closings and reporting
• Manage and follow up on outstanding payments in coordination with management
• Handle guest complaints professionally
• Control commissions for travel agencies, OTAs and groups
• Verify contractual compliance and rate conditions
• Monitor and control cash and payment collections
• Contribute to operational cost optimization
• Establish and monitor financial performance indicators
• Control resources used (amenity products, linens, consumables)
• Manage stock, inventories and ordering of amenity products
• Optimize accommodation and housekeeping costs
• Track and analyze cost ratios per occupied room
• Proactively propose measures to improve profitability
• Supervise daily operations of the Club/Lounge
• Ensure implementation and quality of service
• Coordinate operational teams
• Ensure procedures and service standards are followed
• Manage, train and motivate accommodation, front desk and lounge teams
• Create schedules and optimize human resources
• Ensure a guest experience in line with 4-star standards
• Actively contribute to guest satisfaction and loyalty
• Act as an ambassador for the property's values and brand image

Directeur d'Hôtel

Technical Manager

Hotel Manager – Hotel Opening

Accommodation Manager