Okendo

Technical Support Specialist

Okendo

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Provide responsive and effective chat and email support to merchants
  • Complete onboarding tasks for merchants using front-end technologies
  • Install Okendo widgets and perform feature setup steps
  • Maintain a high standard of work quality
  • Collaborate with development team to communicate customer feedback

Requirements

  • 3+ years of experience in a customer facing support role with a technical specialization
  • Experience writing code using HTML, CSS, and JavaScript
  • Clear and concise written and verbal communication skills
  • Confident troubleshooting, debugging and problem-solving
  • Familiarity with SaaS and experience with Hubspot or similar CRM
Benefits
  • Work with a high-growth startup
  • Opportunity to create a top-notch Customer Success function
  • Engage in cross-functional projects
  • Technical support resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScripttroubleshootingdebuggingproblem-solving
Soft Skills
written communicationverbal communication