Senior Manager, Consulting Services – SASE
Palo Alto Networks
PMPTableau
Oil Change Store Manager
Oil Changers
full-time
Posted on:
Location: Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Provide overall Day to Day direction to store personnel in order to provide efficient & quality service to customers. Supervise & train technicians while monitoring employee to customer interactions. Complete required paperwork & enact cost control measurements to ensure the profitability and growth of the location through inventory management. Provide service to customer vehicles, including checking and changing fluids and filters, checking and adjusting tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services. Maintain and enforce proper cash controls. Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary. Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds. Observe and comply with safety rules and regulations. Ensure the store is opened and closed on time daily. Make sure staff are properly scheduled to provide service. Provide overall direction to personnel to meet and exceed store goals. Monitor workflow to ensure that vehicles are serviced within specified time limits. Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer. Review transactions for voids, incomplete invoices, and cash shortages to detect and prevent theft. Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination. Continuously educate employees on product/service offerings. Make sure proper tools are on hand to do the job. Set an example of superior service system performance and continuously train others on the same. Complete daily, weekly and monthly paperwork on a timely basis. Maintain adequate inventory levels; order supplies as needed. Perform related duties as assigned.
Requirements
- Previous management/supervisory experience is required. To successfully perform the essential functions of the position, the employee must be able to read and write English. Good technical knowledge and math skills are required. Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach overhead to a height of four feet. Additionally, constant bending, stretching, and stair use are required. The employee must be able to communicate effectively with customers, co- workers, Regional Manager and Corporate Personnel. Mobility is required.
