Documentation Controller, Level III
Cummins Inc.
Assistant Manager, Oil Changers
Oil Changers
full-time
Posted on:
Origin: • 🇺🇸 United States • Missouri
Visit company websiteSalary
💰 $16 per hour
Job Level
Junior
About the role
- Responsible for assisting the Manager in providing (or in the Managers absence, providing) efficient and quality service to customers. Can be given primary responsibility for specific functions within the store as directed by the store manager. Ensure the store is opened and closed on time daily. Monitor workflow to ensure that vehicles are serviced within specified time limits. Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer. Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination. Make sure proper tools are on hand to do the job. Set an example of superior service system performance and continuously train others on the same. Complete daily, weekly and monthly paperwork on a timely basis. Provide service to customer vehicles, including checking and changing fluids and filters, airing tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services. Maintain proper cash controls (i.e. follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.). Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds. Observe and comply with safety rules and regulations. Perform related duties as assigned. Timeliness and quality of service provided. Meets sales goals. Well trained and efficient staff; effective employee relations. Effective and timely labor control. Timely and accurate paperwork; timely and accurate data input in computer. Effective and accurate cash controls. Prompt and courteous customer service. Safe work habits for self and store personnel. Clean and proper uniform and good hygiene; enforces requirements for store personnel.
Requirements
- Previous management/supervisory experience is required. To successfully perform the essential functions of the position, the employee must be able to read and write English. Good technical knowledge and math skills are required. Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach four feet in height overhead, some bending, stretching and stairs are used constantly.
