Patient Support Specialist – RCM
OI Infusion
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $19 - $25 per hour
About the role
- Responsible for owning, handling, and resolving complex issues
- Oversees flow of inbound customer calls from patients and health professionals
- Follows up with patients on outstanding balances and process payments, if applicable
- Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow-through to closure
- Manages multiple channels of communication (Phone, Teams, E-mail) within a timely manner
- Provides accurate documentation of calls
- Provide exemplary customer service to patients, co-workers, healthcare providers, and business partners
- Respond professionally, promptly, and courteously to inbound calls and e-mails that require coordination with patients and healthcare professionals
- Foster relations, cooperation, communication and collaboration with patients, internal departments, and business partners
- Achieve and exceed the performance metrics and goals set for the department, while adhering to quality assurance standards
Requirements
- High School Graduate
- 2+ years of healthcare customer service experience
- Familiarity with processes related to medical billing, patient balances, ability to read and understand an EOB, basic medical terminology, and claim adjustments
- A strong patient/customer focus
- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches
- Positive attitude: tolerance to deal effectively with difficult and stressful situations
- Strong orientation to customer service, effective verbal/written communication skills, and overall interpersonal skills
- Ability to work independently as well as collaboratively with a group
- Adapts to change: Embraces changes by keeping an open mind to changing plans and processes
- Excellent oral, written and listening communication skills; requires excellent follow-up and follow-through skills
- Strong attention to detail, well organized and critical thinking
- Ability to navigate multiple systems to research and resolve issues
- Works proficiently with Microsoft applications
Benefits
- 401(K)
- Remote work flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billingEOB understandingclaim adjustmentsbasic medical terminology
Soft Skills
customer focusaccountabilitypositive attitudeverbal communicationwritten communicationinterpersonal skillsindependent workcollaborative workadaptabilityattention to detail