Job Level
Mid-LevelSenior
About the role
- Ofload is a FreightTech company digitising Australian freight to reduce empty truck miles and optimise supply chains.
- Own key relationships with shippers and carriers; manage expectations and drive service improvements.
- Allocate shipments, matching loads to carriers using real-time insights and operational judgement.
- Monitor capacity and data to ensure on-time delivery.
- Troubleshoot technical issues and provide first-line support via calls.
- Handle inquiries, resolve escalations, and build lasting partnerships.
- Educate carriers to use Ofload’s technology and services.
- Accurately track interactions in the platform and maintain clear records.
- Collaborate with Product, Solutions, and Sales to improve processes and customer experience.
- Grow skills and network in a high-energy, supportive environment
Requirements
- Solutions-first mindset - proactive, outcome-driven, comfortable managing escalations.
- Strong problem-solving skills, especially with tech and operational challenges.
- Tech-savvy with interest in automating and improving workflows.
- Excellent time management - reliable, organised, deadline-driven.
- Clear, confident communicator (written and verbal).
- Adaptable and coachable; open to feedback and learning.
- Data-driven thinker making analytical decisions