Logistics Coordinator
Ofload
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Support the day-to-day execution of transport across our national freight network.
- A hands-on role focused on coordinating freight movements, working closely with carriers, and ensuring shipments run smoothly from allocation through to delivery.
- Based in our Clarence Street office, working 12:00pm – 8:00pm during onboarding, before transitioning to a 3:00pm – 11:00pm shift as you become fully trained in the role.
- Acting as the bridge between shippers and carriers, this role is central to the execution of Ofload’s operational performance, maintaining strong service levels, solving problems in real-time, and driving continuous improvement in delivery outcomes.
- Advocate for Ofload’s technology and services - empowering partners to embrace our platform, helping digitise traditionally analogue processes, and contributing to our mission to make freight smarter and greener.
Requirements
- Keen to own the afternoon and evening ops window
- Manage day-to-day relationships with shippers and carriers, setting clear expectations and maintaining a high standard of service delivery.
- Make informed, real-time decisions to allocate loads to the most appropriate carriers, balancing service, cost, and capacity.
- Monitor margin levels when allocating freight, ensuring carriers selected are not only compliant and reliable but also support strong commercial outcomes for Ofload.
- Act as first-line support for operational and technical issues, resolving challenges quickly and proactively.
- Support carriers in using Ofload’s platform and tools effectively, helping lift tech adoption and engagement.
- Maintain accurate and timely records of partner interactions, service incidents, and shipment data in relevant systems.
- Identify process gaps and suggest improvements that enhance service levels or operational efficiency.
- Work cross-functionally to improve end-to-end customer experience and provide feedback to internal teams on process, product, and partner insights.
Benefits
- Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
- Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns;
- Our annual Summer Camp offsite
- Weekly catered breakfast, monthly team lunch and a number of delicious snacks
- Morning brew of your choice at our local cafe
- Quarterly celebrations and team events;
- Table tennis, board games and an office library
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
freight managementload allocationmargin monitoringoperational supportproblem-solvingprocess improvementdata recordingservice deliverytechnical supportcross-functional collaboration
Soft Skills
relationship managementcommunicationdecision-makingproactive approachcustomer experience focusservice level maintenanceadaptabilityteamworkproblem resolutionadvocacy