Offshore Launch

Customer Support

• Be the voice and support system for homeowners—managing communications, ensuring smooth project tracking, and upholding exceptional service from start to finish.\n• Answer inbound calls and respond to homeowner inquiries with professionalism and warmth\n• Manage project details and updates in Acculynx; Handle data entry and keep our CRM accurate and up-to-date\n• Proactively reach out to homeowners before, during, and after projects to ensure satisfaction\n• Route customer communications to the right internal teams\n• Provide administrative and operational support as needed

Customer Service Representative (Construction)