Offshore Launch

Operations Administrator

Offshore Launch

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $1,500 per month

About the role

  • Answer incoming phone calls.
  • Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences.
  • Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements).
  • Email and track completion of required forms for select properties before guest arrival.
  • Create and manage digital forms (Excel, Word) to streamline registration and property management processes.
  • Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures.
  • Keep property listings updated on the website, ensuring accurate availability, pricing, and details.
  • Maintain records of property details, including amenities, guest requirements, and any updates to property features.
  • Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns.
  • Marketing admin tasks include posting to social media and updating the website as needed.

Requirements

  • 2+ years experience in property management, hospitality, or administrative support.
  • Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
  • Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
  • Ability to manage multiple properties and efficiently track guest requirements.
  • Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
  • Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
  • Tech-savvy and quick to learn new software tools for property management operations.
  • Ability to work remotely and independently while maintaining high service standards.
Benefits
  • Up to $1500/mo depending on experience
  • Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
  • 13th month pay
  • Performance-based bonuses
  • Comprehensive HMO policy, including dependents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
property managementguest registrationdigital form creationcheck-in procedurescheck-out proceduresguest supportrecord maintenancemarketing administrationtracking guest informationmulti-property management
Soft Skills
organizational skillscommunication skillsprofessional guest interactionindependenceservice standardstech-savvyadaptabilityproblem-solvingattention to detailtime management