Offprem Technology

Director of Managed Services

Offprem Technology

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Lead, mentor, and develop a growing team of Consultants, including HR and performance management
  • Oversee team enablement and training
  • Conduct weekly 1-1s and provide mentorship and career development opportunities
  • Act as the executive escalation point.
  • Build deep relationships with stakeholders to ensure high CSAT (Customer Satisfaction) and identify natural opportunities for account expansion through demonstrated value.
  • Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects
  • Provide technical review and approval of solutions to ensure quality and scalability
  • Move beyond reactive ticketing to provide proactive roadmaps that align Salesforce capabilities with the client's long-term business strategy.
  • Work with VP of Consulting Services to improve and standardize client delivery documentation, best practices and project methodology

Requirements

  • 7+ years in the Salesforce ecosystem with a heavy emphasis on solution architecture and client-facing advisory roles.
  • Proven experience managing complex, multi-stream delivery teams in a boutique or global consultancy.
  • Familiarity with Agile methodologies and PMO tools (Jira, FinancialForce/Certinia, or Mavenlink).
  • Exceptional ability to translate "Salesforce-speak" into "Business-speak" for C-suite executives.
  • At least one Consultant-level certification (Sales, Service, or Experience Cloud) and preferably a Salesforce Architecture certification.
Benefits
  • Remote first culture - yes we have an office, but we don’t force you to come in!
  • Unlimited PTO
  • 4% 401k match
  • Medical, dental and vision insurance from day one!
  • Company paid STD, LTD and life insurance
  • 11 paid holidays, including the day after the Superbowl!
  • Volunteer Program, including volunteer time off and matching donations
  • Tuesday start dates for new hires, because who wants to start on a Monday?
  • Bonus or commission eligible, depending upon your role
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforcesolution architecturetechnical reviewproject methodologyAgile methodologiesaccount expansionclient delivery documentationperformance managementteam enablementproactive roadmaps
Soft Skills
mentorshiprelationship buildingcommunicationleadershipstakeholder managementcareer developmentcustomer satisfactiontranslation of technical languageteam managementproblem-solving
Certifications
Salesforce Consultant-level certificationSalesforce Architecture certification