Offprem Technology

Salesforce Developer

• Solution Architect Team Leadership (30%) Lead, mentor, and develop a growing team of Solution Architects including HR and performance management responsibilities Oversee team enablement and training Conduct weekly 1:1s and provide mentorship and career development opportunities
• Solution Architects design and implement technical solutions for customers. Responsibilities include: Manage implementation project to successful completion Lead discovery and consulting sessions with customers Develop solution design and technology architecture Document and receive approval on solution design Oversee and participate in build work and quality assurance Conduct solution walkthrough with customers Support customer go live
• Solution Architects are customer facing Billable Project Work (50%) Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects The TSM has overall responsibility for the success of the project and oversees all phases of delivery including Discovery, Build, QA, Deploy and Sign Off. Responsibilities also include: Provides technical review and approval of solutions to ensure quality and scalability Ensure project is delivered on time and within budget First point of client escalation
• Offprem Practice Leadership (20%) Work with VP of Consulting Services and VP of Engineering to improve and standardize client delivery documentation, best practices and project methodology Stay ahead of the latest Sales and Service Cloud releases and product updates Help grow Sales and Service Cloud Practice at Offprem Cooperate with Chief Revenue Officer to lead solutions engineering efforts in pre-sales

Salesforce Solution Architect, CRM Manager

Director

• Lead, mentor, and develop a growing team of Consultants, including HR and performance management
• Oversee team enablement and training
• Conduct weekly 1-1s and provide mentorship and career development opportunities
• Act as the executive escalation point.
• Build deep relationships with stakeholders to ensure high CSAT (Customer Satisfaction) and identify natural opportunities for account expansion through demonstrated value.
• Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects
• Provide technical review and approval of solutions to ensure quality and scalability
• Move beyond reactive ticketing to provide proactive roadmaps that align Salesforce capabilities with the client's long-term business strategy.
• Work with VP of Consulting Services to improve and standardize client delivery documentation, best practices and project methodology

Salesforce Solution Architect, CRM Manager

Director of Managed Services