Offit Kurman

Analyst

• Own the lifecycle of firm applications, including configuration, upgrades, maintenance, and optimization
• Partner with stakeholders to design and improve workflows and system processes that drive efficiency across departments
• Provide Tier 3 support for application issues, integrations, and data-related challenges
• Monitor and support integrations across systems (e.g., DMS, O365, time & billing, practice management tools)
• Administer user access, roles, and permissions in alignment with firm security standards
• Create and maintain clear technical documentation, user guides, and knowledge base materials
• Develop and deliver training programs tailored to varying user skill levels and departments
• Collaborate with vendors and internal teams to resolve issues and implement enhancements
• Support audits, security reviews, and change management processes

IT Application Analyst