Offit Kurman

Attorney

• Own the lifecycle of firm applications, including configuration, upgrades, maintenance, and optimization
• Partner with stakeholders to design and improve workflows and system processes that drive efficiency across departments
• Provide Tier 3 support for application issues, integrations, and data-related challenges
• Monitor and support integrations across systems (e.g., DMS, O365, time & billing, practice management tools)
• Administer user access, roles, and permissions in alignment with firm security standards
• Create and maintain clear technical documentation, user guides, and knowledge base materials
• Develop and deliver training programs tailored to varying user skill levels and departments
• Collaborate with vendors and internal teams to resolve issues and implement enhancements
• Support audits, security reviews, and change management processes

Legal IT Application Analyst

Marketing

• Design and produce social media graphics and captions for attorneys and stakeholders, ensuring alignment with firm branding
• Support scheduling, publishing, and engagement across the firm’s social media platforms
• Coordinate firm sponsorships and memberships, including tracking deliverables and monitoring event participation
• Assist with planning and executing firm-hosted and external marketing and business development events
• Create and update PowerPoint presentations and other marketing collateral
• Generate and maintain monthly analytics and performance reports for marketing campaigns
• Track and manage inbound inquiries through website and digital platforms, including monitoring conversion activity
• Monitor online reviews, respond or escalate as appropriate, and maintain accurate records
• Maintain and update firm content, including attorney bios and internal systems (e.g., Monday.com)
• Provide additional marketing and administrative support as needed

Marketing Coordinator

Billing Specialist

• Manage billing for assigned attorneys and clients, including pre-bill distribution, edits, review, finalization, and invoice delivery
• Collaborate with attorneys to resolve billing issues and ensure accuracy
• Respond to billing requests from attorneys and clients promptly and professionally
• Prepare billing reports and conduct analysis as needed
• Communicate effectively with all levels of the firm, including attorneys, leadership, and administrative staff
• Proactively identify, troubleshoot, and resolve billing discrepancies, escalating when necessary
• Support continuous improvement of billing processes and workflows
• Perform additional duties as assigned