Office Depot

Lead IT Support Specialist

Office Depot

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $94,000 - $158,450 per year

Job Level

Senior

About the role

  • Provide first-line support for hardware, software, and network issues via phone, email, or in-person.
  • Diagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other IT equipment.
  • Help junior members of the team excel in their roles.
  • Perform routine maintenance tasks such as updates, backups, and system monitoring.
  • Assist users with account setup, password resets, software installations, and general IT inquiries.
  • Maintain accurate records of support requests, solutions provided, and system changes.
  • Provide high-level technical support to company executives, serving as the primary point of contact for troubleshooting, resolving complex IT issues, and managing IT requests to ensure seamless operation of all systems and devices.

Requirements

  • Level of Formal Education: Bachelor's degree or equivalent experience
  • Area of Study: Computer Science, Information Technology
  • Minimum Years of Experience: 6
  • Type of Experience: Systems Engineering / Applications Development
  • Technical Competencies & Information Systems: Microsoft Word, Excel, PowerPoint
  • Skills & Abilities: Demonstrated self-starter capable of excelling in a fast-paced, high-energy environment, Demonstrated fundamental engineering knowledge, Demonstrated knowledge of lean philosophy, Ability to communicate ideas/solutions using well organized, comprehensible written reports, group presentations, and one-one-one interactions, Proven experience solving complex problems in a multi-platform systems environment, Demonstrated comprehensive expert knowledge and exceptional insight into the information technology industry, Prior experience providing executive IT support
  • Language Skills: Excellent English written and verbal communication skills.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsystems engineeringapplications developmenttroubleshootingproblem solvingroutine maintenancesoftware installationsaccount setuppassword resetssystem monitoring
Soft Skills
self-startercommunicationteam leadershiporganizationproblem solvingpresentation skillswritten communicationinterpersonal skillsadaptabilitycollaboration